Summary
Overview
Work History
Education
Skills
Websites
SOFTWARE AND TOOLS
Timeline
Generic
Daniel Armas

Daniel Armas

Business Development Rep
Zapopan

Summary

Analytical, detail-oriented professional with 11+ years of extensive experience in providing exceptional customer service, management and sales. Persuasive, friendly but professional, always finding balance between customer satisfaction and business success. Formed a firm commitment with excellence, to enhance service level, maximize satisfaction, achieve sales goals and increase business revenue.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Business Development Account Representative

TTI Inc.
01.2022 - Current
  • Develop a relationship of trust with customers in order to become their preferred supplier, to maximize the profit in all customers' transactions
  • Kept detailed records of customer interactions for optimal traceability and compliance with the goals.
  • Collaborated with other departments to address customer needs and service requests, serving as a point of contact between our organization and any interested party on the customer's side.
  • Administration of a portfolio of customers, ensuring customer relations growth based on yearly sales and gross profit, and providing high-quality attention that covers their needs.
  • Implemented customized account plans to meet individual client needs.

Customer Success Coordinator

TTI Inc.
05.2021 - 01.2022
  • Build trust relationships with clients, manage project timelines for successful completion, ensuring milestones are met, and deadlines are adhered to
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
  • Ensure the supply of materials according to customers' purchase orders, making sure there wouldn't be any discrepancies in pricing, quantity, or shipping
  • Administer the logistics of materials that our customers need from the manufacturers' factories to our different warehouses

Business Analyst

TATA Consultancy Services
09.2019 - 05.2021
  • Analyze possible service faults before they even happen, monitoring data behavior.
  • Program the required parameters in the equipment outside for customers' services to work properly.
  • Differentiate the encapsulation types and the script language that each type of equipment needs.
  • Troubleshoot and find the root causes of the service's faults.

Sales Manager

Teleperformance
08.2016 - 08.2019
  • Data analysis about sales goals at site level and ensuring to meet goals for aprox 1,500 agents
  • Motivation and diffusion of sales incentives for all positions
  • Sales focused coaching and reporting
  • Achievements/Tasks

Education

Bachelor of International Business - Business Management

Universidad De Guadalajara
05.2015 - 06.2021

Skills

  • People Skills
  • Self-Motivated
  • Logical Thinking
  • Customer relationship management
  • Sales proposal creation
  • Project management
  • Account management
  • Business development
  • Account reconciliation
  • CRM proficiency
  • Data tracking
  • Communication and negotiations

SOFTWARE AND TOOLS

  • Medium-Advanced Spreadsheet (Reporting, Power BI and some macros)
  • Outlook Advanced tools
  • Google Suit
  • Illustrator
  • Calendar and scheduling tools
  • Virtual meeting and communication platforms

Timeline

Business Development Account Representative

TTI Inc.
01.2022 - Current

Customer Success Coordinator

TTI Inc.
05.2021 - 01.2022

Business Analyst

TATA Consultancy Services
09.2019 - 05.2021

Sales Manager

Teleperformance
08.2016 - 08.2019

Bachelor of International Business - Business Management

Universidad De Guadalajara
05.2015 - 06.2021

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Daniel ArmasBusiness Development Rep