Powershell
Daniel Cuevas López
Lic. Administración De Tecnologías De Información
Monterrey, NL
Summary
Meticulous Solutions Architect with a focus on digital Logistics and planning on hybrid environments, maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
I see potential and possibilities and make my way forward to fulfilling them. There is always a way.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Cloud Solutions Architect
Teleperformance
Monterrey
02.2021 - Current
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Identified and remediated single points of failure and security risks.
- Collaborated with development and operations teams to develop practical automation solutions and custom modules.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Defined and deployed successful Business oriented logistics model for cloud environments and solutions.
- End to end design and deployment of services for both on premises and cloud solutions, including process redesign, tool selection and service model design and operations model.
Cloud Architect
Heineken
Monterrey
07.2019 - 01.2021
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Identified and remediated single points of failure and security risks.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Deployed integrated solutions for warehouse and logistics point of delivery across production facility and several distribution centers across the country.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
Systems Manager
Grupo Bravo
Monterrey
12.2017 - 06.2019
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Drafted change management policies to streamline introductions of new software and systems.
- Spearheaded cost-saving efforts, transitioning to cloud-based system and virtualization.
- Designed new processes integrations into a Porter added value chain model, oriented to services.
Technical Support Specialist
Epicor Software
Monterrey
12.2013 - 12.2016
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Deployed technical lab for fast deployment of workstations and technical analysis.
- Deployed logistics tool for cross reference of user to seat to workstation.
- Support on several international events as infrastructure deployment and support.
IT Specialist
Tecnológico De Monterrey
Monterrey
08.2011 - 11.2014
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Science - Information Technology
Tecnológico De Monterrey
Monterrey, NL, México 08.2007 - 06.2011
Skills
Firewalls, VPNs and security products
undefinedAccomplishments
- Collaborated with team of 15 in the development of one Domain. the purpose was to migrate all 20 different domains across several regions, into a single domain for all of LATAM.
- Collaborated with team of 10 in the development of Excellence Warehouse Management. Deployment model was so successful, it became the standard for other locations.
- Collaborated with team of 12 in the development of Pure Cloud. Deployment of a cloud based call center solution for a call center prior and during the COVID-19 pandemic.
Software
KQL
Cron
Java
Python (basic)
Macros Excel
Azure CLI
OC CLI
Certification
ITIL v3 Foundations
Timeline
Cloud Solutions Architect
Teleperformance
02.2021 - Current
Cloud Architect
Heineken
07.2019 - 01.2021
Azure Foundations
12-2018
Systems Manager
Grupo Bravo
12.2017 - 06.2019
Technical Support Specialist
Epicor Software
12.2013 - 12.2016
ITIL v3 Release, Control and Validation
11-2013
ITIL v3 Foundations
11-2012
IT Specialist
Tecnológico De Monterrey
08.2011 - 11.2014
Bachelor of Science - Information Technology
Tecnológico De Monterrey
08.2007 - 06.2011
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