DANIEL DOMINGUEZ
Playa Del Carmen,Q.R.
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
8
8
years of professional experience
Work History
Personal Host
Maroma, a Belmond Hotel
2024.12 - 2025.06
- Delivered personalized service to guests, ensuring exceptional experiences through tailored itineraries and recommendations.
- Coordinated restaurant bookings, spa appointments, and transportation schedules to streamline guest experiences.
- Conducted room inspections pre-arrival and during stays to uphold high standards of cleanliness and comfort.
- Designed special celebrations for occasions like honeymoons and birthdays.
- Fostered strong relationships with guests, providing insights into local attractions and hotel amenities.
Butler at TRS Yucatan
Palladium Hotel Group
2023.09 - 2024.12
- Anticipate guest needs and preferences, providing personalized service to enhance their experience.
- Coordinate with kitchen and housekeeping staff to ensure seamless service delivery.
- Manage reservations, special requests, and event planning for guests.
- Maintain inventory of supplies and equipment, ensuring readiness for service.
- Uphold high standards of cleanliness and organization in all service areas
Support Concierge at Exotic Travelers Vacation Club
Karisma Resorts
2019.12 - 2023.09
- Provided exceptional customer service and support to enhance guest experiences at Exotic Travelers Vacation Club.
- Coordinated concierge services, ensuring seamless travel and leisure arrangements.
- Anticipated guest needs and responded promptly to inquiries and requests.
- Maintained comprehensive knowledge of local attractions and services to offer personalized recommendations.
- Collaborated with team members to streamline operations and improve service delivery.
Resort Services at Legendary Vacational Club
Hotel Unico
2019.09 - 2019.12
- Public Relations with Arrival Guests, Providing Information of the Resort and the Maya, Prospecting the Guests to Invite them to the Hotel's membership presentation.
- Developed and maintained courteous and effective working relationships.
Butler at TRS Yucatan
Palladium Hotel Group
2017.10 - 2019.09
- Provided exceptional customer service and support to enhance guest experiences at Exotic Travelers Vacation Club.
- Coordinated concierge services, ensuring seamless travel and leisure arrangements.
- Anticipated guest needs and responded promptly to inquiries and requests.
- Maintained comprehensive knowledge of local attractions and services to offer personalized recommendations.
- Collaborated with team members to streamline operations and improve service delivery.
Education
Truncated - Architecture & Design
Universidad Veracruzana
Xalapa, Veracruz09.2016
Skills
- Effective team collaboration
- Initiative-driven
- Strategic leadership
- Strategic issue resolution
- Responsive to shifting priorities
- Customer engagement
LANGUAGE
Spanish
English(Advanced)
References
Giohanna, Hernandez, Headbutler Assist, +52 2226151807
Osvaldo Torres, CEO Experiential Hospitality Company, osvaldotorres@hotelguestexperience.com
Carlos Yanez, Senior Marketing Manager, +52 9981831380
ADDITIONAL INFORMATION
- Posicheck Course by Cristal
- Securitycheck Course by Cristal
- Earthcheck Course by Cristal
- AAA Standards Course
- American Friendly Course by Palladium Hotel Group
- Forbes Standards Course by TRS Yucatan
- Butler Certification by Experiential Hospitality Company
- Butler Certification by Hospitality and Butler Academy
- LQA standards by LVMH
- Frobes Standards by LVMH
Timeline
Personal Host
Maroma, a Belmond Hotel
2024.12 - 2025.06
Butler at TRS Yucatan
Palladium Hotel Group
2023.09 - 2024.12
Support Concierge at Exotic Travelers Vacation Club
Karisma Resorts
2019.12 - 2023.09
Resort Services at Legendary Vacational Club
Hotel Unico
2019.09 - 2019.12
Butler at TRS Yucatan
Palladium Hotel Group
2017.10 - 2019.09
Truncated - Architecture & Design
Universidad Veracruzana