Daniel Eduardo Méndez E.
Key Account Manager - Mid-Market & Corporate
Mexico City,CMX
Summary
Strategic Key Account & Operations Leader with 14+ years of experience driving excellence within the technology sector (Odoo, HCL/Xerox). Expert at bridging the gap between high-level sales strategy and complex service delivery, I specialize in process optimization, KPI management, and end-to-end contract activation for Mid-Market and Corporate sectors. Recognized for an analytical, results-driven approach to problem-solving and a consistent track record of aligning global implementation with overarching business growth and Customer-Centricity. Proven ability to orchestrate high-value partnerships while maintaining a relentless focus on ROI and scalable business solutions.
Overview
18
18
years of professional experience
6
6
Certifications
1
1
Language
Work History
Key Account Manager – Mid-Market & Corporate
Odoo Technologies
07.2025 - Current
- Strategic Relationship Management: Orchestrate high-value partnerships by identifying and prioritizing key accounts to maximize long-term client retention and satisfaction.
- Revenue Optimization: Drive significant growth in profitability through the effective management of top-tier accounts, consistently meeting and exceeding revenue targets.
- Business Development: Proactively identify and execute upselling and cross-selling opportunities by aligning additional product solutions with specific client business needs.
- Competitive Positioning: Cultivate a unique market advantage by delivering tailored, high-touch service models that differentiate the organization from competitors.
- Agile Problem Resolution: Serve as a dedicated point of contact to provide rapid, assertive solutions to complex business challenges, ensuring seamless service delivery.
PM, Global Delivery Launch Strategy & Offering Enablement
HCL
01.2020 - 06.2025
- Global Launch Integration: Represented Service Delivery (Operations) across all new Global Offering Launch projects, ensuring operational readiness from conception to deployment.
- Stakeholder Management: Orchestrated complex communications between Xerox and HCL stakeholders to align internal processes with client expectations.
- Full-Cycle Documentation: Authored comprehensive frameworks for Pre/Post-Sales, Billing, Reporting, and Solution Design to standardize global service delivery.
- Cross-Functional Leadership: Led strategic program meetings with Marketing, Technology, and Global Offering teams to ensure cohesive service delivery.
Project Consultant
HCL
01.2016 - 12.2019
- Contract Activation Leadership: Directed project management support for the transition from Post-Sales to Implementation, ensuring seamless contract activation.
- Operational Analytics: Developed and analyzed advanced reporting tools to optimize operations and established support documentation for new project lifecycles.
- Implementation Focal Point: Served as the primary lead for the 'Great Start' implementation process for Xerox Print Services, ensuring 100% compliance with client SLAs.
Service Delivery Manager
Xerox
01.2013 - 12.2015
- Operations & Supply Chain: Managed end-to-end business operations, including logistics, supply chain workflows, and rigorous KPI monitoring.
- Financial Stewardship: Oversaw invoicing, cost control, and Quarterly Business Reviews (QBR) to ensure fiscal transparency and client satisfaction.
- Solution Design: Engineered bespoke business solutions for both existing and new accounts to enhance service value and support sales efforts.
Business Reporting Analyst
Alpine Access
01.2012 - 01.2013
- Data-Driven Optimization: Conducted deep-dive operational analysis to optimize resources and improve bottom-line performance.
- Quality Governance: Established robust Quality Control processes and KPI reporting frameworks to maintain high service standards.
- Growth Planning: Managed ramp-up planning for new business requirements, ensuring infrastructure scaled alongside client demand.
Unit Manager
24/7 Customer
01.2009 - 12.2011
- Performance Leadership: Supervised high-performing Customer Service and Sales teams with a strict focus on KPI attainment and service excellence.
- Strategic Planning: Developed and executed sales strategies and tactical plans to drive conversion rates and team productivity.
- Talent Development: Spearheaded training programs for agents to enhance soft skills and technical sales proficiency.
Assistant Manager
Omega Moulding International
03.2008 - 12.2008
- Logistics Coordination: Synchronized distribution and inventory management workflows to support high-volume international operations.
- Operational Optimization: Streamlined operational processes and tailored product development strategies to enhance service delivery.
Education
Bachelor in Business Administration -
American School of Management
Florida, EE.UU06.2024
Bachelor in Economics - 8 semesters
Universidad Francisco Marroquín
Guatemala11.2009
Skills
Innovation
Stakeholder Management
Critical Thinking
Project Management
Curiosity
Resilience
Insights & Research
Data Analytics
Business Intelligence
Open-Minded
Think Outside the Box
Curiosity
Leadership
Adaptability
Team Work
Negotiation
Flexibility
Business development
Account management
Client relationship building
Key account management
Certification
PMP Certification (Ongoing) Xerox -GEMS February 2025
Timeline
Key Account Manager – Mid-Market & Corporate
Odoo Technologies
07.2025 - Current
PM, Global Delivery Launch Strategy & Offering Enablement
HCL
01.2020 - 06.2025
Project Consultant
HCL
01.2016 - 12.2019
Service Delivery Manager
Xerox
01.2013 - 12.2015
Business Reporting Analyst
Alpine Access
01.2012 - 01.2013
Unit Manager
24/7 Customer
01.2009 - 12.2011
Assistant Manager
Omega Moulding International
03.2008 - 12.2008
Bachelor in Business Administration -
American School of Management
Bachelor in Economics - 8 semesters
Universidad Francisco Marroquín
Professional Development
- PMP Certification, Xerox - GEMS, 2025-02-01
- Data Analysis, HCL, 2025-01-01
- Artificial Intelligence Applied to Business, American School of Management, Florida, EE.UU, 2024-04-01
- Lean Six Sigma Green Belt, Xerox GEMS, 2019-06-01
- Quick Belt LSS, Xerox GEMS, 2016-08-01
- Leadership Training, 247 Inc., 2011-12-31
Personal Information
Nationality: Guatemalan