Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Gustavo Salas Perez

Ciudad Juárez

Summary

Bilingual customer service specialist (fluent in English and Spanish) with demonstrated expertise in lead generation and multitasking in fast-paced environments. Skilled at managing multiple priorities, listening attentively, and handling data with precision. Proven ability to engage customers effectively, resolve issues with thoughtful, data-informed solutions, and deliver results. Strong time‑management and organizational abilities support productive collaboration and consistent customer satisfaction.

Overview

7
7
years of professional experience

Work History

Bilingual Case Consultant

Morgan & Morgan Law Firm
Monterrey
03.2024 - 05.2025
  • Served as the first point of contact for all incoming client inquiries.
  • Conducted outbound calls to prospects to assess legal representation needs through strategic probing questions.
  • Evaluated inquiries against firm criteria to determine qualification.
  • Promoted to Case Consultant: provided personalized consultations, and matched qualified clients with appropriate legal team members.
  • Collaborated efficiently with attorneys and staff, using email and Microsoft Teams.

Lead Generation Agent

Hispand
Mexico
06.2023 - 07.2023
  • Initiated contact with prospects, and conducted follow-up calls to garner information and qualify leads.
  • Entered data into the system, ensuring accuracy.
  • Made an average of 100 to 200 outbound and inbound calls per day.

Home Depot Customer Service Bilingual Agent

ResultsCX
Mexico
03.2023 - 06.2023
  • Address customer inquiries regarding order status, delays, and delivery times.
  • Process returns, replacements, and refunds for customers experiencing product defects, or dissatisfaction.
  • Initiated communication with delivery service companies to resolve delivery discrepancies and missing shipments.
  • Document customer interactions and solutions in the internal CRM system.
  • Guided customers through the Home Depot website, helping them locate products, deals, and relevant information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Lead Generation Agent

The Call Gurus
Mexico
06.2022 - 11.2022
  • Initiated contact with prospects, and conducted follow-up calls to garner information and qualify leads.
  • Entered data into the system, ensuring accuracy.

Rent Management Bilingual Agent

Anequim MX
Mexico
11.2020 - 10.2021
  • Helped tenants solve maintenance problems through phone support.
  • Account Management.
  • Reported issues that couldn't be resolved through phone support to on-site, and third-party technicians.
  • Helped tenants process payments.
  • Assisted customers in English and Spanish to resolve inquiries promptly.

Bilingual Customer Service Representative

Datamark MX
Mexico
04.2018 - 07.2020
  • Managed rebates for online purchases on Lowe's website.
  • Solved customer questions and concerns efficiently.
  • Helped customers understand the terms and conditions.
  • Assisted both novice and seasoned employees as a floor walker with their inquiries and calls.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.

Education

High School Diploma -

Farmington High School
Farmington, United States
01.2010

Skills

  • Active listening
  • Problem solving
  • Adaptability to change
  • Attention to detail
  • Customer service
  • Multitasking Abilities

Languages

English
First Language
Spanish
Proficient (C2)
C2

Timeline

Bilingual Case Consultant

Morgan & Morgan Law Firm
03.2024 - 05.2025

Lead Generation Agent

Hispand
06.2023 - 07.2023

Home Depot Customer Service Bilingual Agent

ResultsCX
03.2023 - 06.2023

Lead Generation Agent

The Call Gurus
06.2022 - 11.2022

Rent Management Bilingual Agent

Anequim MX
11.2020 - 10.2021

Bilingual Customer Service Representative

Datamark MX
04.2018 - 07.2020

High School Diploma -

Farmington High School

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Daniel Gustavo Salas Perez