Daniel Guzmán Bustos

• Support clients for customs issues & Customs Law to import and export goods, in Mexico and across the world.
• Promote the continuous improvement and keep standardization work in the team.
• Support clients for global distribution products by their Imports and Exports.
• Management KPI for performance improvement of team and QBR for clients' service level.
• Keep a continuous improved service though the motived team.
• I created and implemented key positions for department (BPO, Networks, Customs and Overland team).
• Reengineering the TMS to automation task and implement best practices to increase productivity for each FTE.
• Develop long term relations with clients with outstanding service that allow get new sales for actual clients.
• Support sales team with sales lead and attend visits to clients for close and implement new business.
• Review service deviation with quality team and implement preventive and correctly actions.
• SOP designed and implementation for top clients.
• P&L analysis, keep the billing process on time. Support to AR and AP areas for reach the BSC goals.
• I got the IATA Cargo Certification to offer directly air freight service.
• Implementation for: a) Onboarding client to company.; b) Quotation tool and automation billing process; c) Define customer service standards. d) QBR parameters. e) Data Quality Report.
• Identify and address staff training and coaching needs. Staff: 17 Executives, 3 Supervisors.

• Develop long term relations with clients with outstanding service that allow get new sales for actual clients.
• Manages the KPI for local performances, monitor accuracy of reporting and data base information.
• Ensure the necessary resources and tools are available for outstanding customer service delivery.
• Cargo Wise (TMS) Certified Specialist, process automation to increase productivity for each FTE.
• Implemented the workflow process for the department.
• Identify and address staff training and coaching needs.
• Advice client for customs issues for import goods in México.
• Implementation for: a) New global & national clients; b) Quotation tool and automation billing process; c) Approaching process for create new experiences to clients; e) Define and communicate customer service standards.
• Staff: 16 Executives, 2 Supervisors, 2 trainees.

• Business Development for New clients for Senator flight (Hahn Apt – QRO Apt)
• Client management: Ensure the correct services are delivered to customers in a timely manner.
• Expand the relationships with existing customers by continuously proposing solutions.
• Prepare regular reports of progress and forecasts to internal and external.
• Serve as the link of communication between key customers and internal teams.
• Quoting and Customer support for logistics solutions, attend visits to clients.

• Client management, keep KPI’s on target (98%), Customer service and Operations coach.
• Advice client for customs issues and Customs Law for import and Export Goods.
• Keep updated and ensure the correct application for SOP (Standard Operation Procedure) for branch clients.
• Escalation point for Sea, Road, Air and Customs clearances troubles.
• TMS Key User and training leader for end users, process automation to increase individual productivity.
• Quotations and Customer support for logistics solutions, Sales lead, sales support, attend visits to clients.
• Staff: 6 Executives, 2 trainees.

• Client management, following KPI’s, Customer service and Operations coach, internal instructor.
• Handling cargo HAZ for sea / air shipments, SOP, 3PL, International Logistics, Supply chain solution.
• Manages and improvement for local projects.
• Ensure the correct application for SOP (Standard Operation Procedure) for branch clients.
• Handle complex troubles and escalated customer service issues.
• TMS Key User and training leader for end users, Cargo Wise Certified Specialist,
• P&L analysis, monthly, billing process automation, innovation developer for branch.
• Set up department structure. Staff: 4 Executives, 2 trainees.

• Customer Service for critical service, Transport and supply chain solution, KPI’s.
• Operations, booking and SI, Handling cargo HAZ for sea / air shipments, SOP, 3PL, International Logistics.
• NAFTA & UEFTA (Origin rules & certificates, 303, 2-2000 Up dates). Traffic & Customs clearances.
• TMS Key User and training leader for local end users, billing process automation.

Development of current clients, Sales lead, P&L analysis for my files.

• Customer Service, track and trace, cost reduce, Operations Coordinator (Reduce Operation cost).
• Distribution Planning for Mexico and North America (Routing)
• Impor & Expo (Re-engineering Supply Chain), NAFTA & UEFTA, Traffic & Customs regularization.
• IMMEX handling and Customs clearance for differences goods.
• Production planning, MRP and Shipping, Warehouse, Logistics and purchasing.
• ISO 9001 implementation; Order Entry and Sales Support; Staff: 3 workers.

• Road Logistic, stuffing trucks planner and schedule rout, deliveries.
• Improve the unloading trucking for local wholesale (reduce the demurrages cost).
• Customer Service, sales support, Inventories, orders maintenance, billing, KPI’s.
• In charge for logistics for clients in southwest Mexico, Reverse logistics (cost effective).

• Coordinate Transport for road and pre carriages of sea exports.
• Manages expenses and budget of transports.
• Logistics coordinator for transfer goods between branches and foreign warehouses.

• In plan for top 3 clients in Queretaro.
• Costumer Service advice for exports and imports, clear customs around the world.
• Support to sales and operations team.