Daniel Armando Flores Ortiz
Mexico
Summary
Self-sufficient SAP Basis Consultant with 11 years deftly handling SAP products for multi-scale customers. Manages all phases of product lifecycles, from initial installation, through patching and maintenance to end-of-life measures. Provides hands-on technical support and remote training services designed to guarantee flawless operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ECS Technical Operations Basis
SAP
09.2023 - Current
- Improved system performance by identifying bottlenecks and optimizing processes to increase efficiency.
- Reduced downtime by implementing proactive monitoring tools and providing timely resolution of issues.
- Enhanced team collaboration with streamlined communication channels, leading to faster problemsolving.
- Implemented automation solutions for repetitive tasks, freeing up time for higher-value work.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Conducted thorough root cause analysis for complex technical issues, enabling effective resolution.
- Provided expert technical support to end-users, ensuring timely issue resolution and minimal business disruption.
- Standardized incident management processes, streamlining response times and improving the overall quality of support provided to endusers.
- Participated in on-call rotations as needed, demonstrating a strong commitment to maintaining service continuity at all times.
- Investigated system issues and implemented resolutions to reduce downtime.
SAP Basis Cloud
NOVIS CORP
10.2021 - 07.2023
- Devised scripts and automation tools to improve system efficiency.
- Enhanced system performance by implementing effective SAP Basis administration strategies and monitoring tools.
- Optimized resource utilization by effectively managing workload distribution across multiple instances of SAP systems.
- Continuously updated technical knowledge and skills through professional development opportunities and participation in relevant industry events.
- Applied necessary support packages to SAP products, maintaining up-to-date and secure software installations.
- Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
- Documented and maintained technical specifications for SAP applications.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Executed and managed over 2 successful SAP implementation projects for large enterprises.
SAP Basis Administrator
SOFTTEK
01.2021 - 10.2021
- Install S/4 HANA with CFIN activation, including SAP Landscape Transformation Replication Server.
- Install SAP Solution Manager and connect all the managed systems.
- Migrations S/4H.
SAP Basis Consultant & SAP Solution Manager
Ernst & Young
08.2019 - 01.2021
- Responsible for Public Cloud Operation and migrations.
- SAP Solution Manager 7.2 upgrade, implementation and operation.
- SAP Solution Manager scenarios activation (System Monitoring and IT Service Management).
- Sales support.
- Conversion and migration to S/4 HANA (1809, 1909, 2020).
- Conversion and migration to BW/4 HANA (2.0).
- Conversion Business Suite to HANA DB.
- Hana install, operating and tunning
- (version, revisions and patches)
Solution Manager & Basis Consultant
NOVIS CORP
07.2015 - 08.2019
- Responsible for the Solution Manager implementation & operations.
- Team coordination of the SAP Solution Manager.
- Technical Account Manager for Upgrade from version 7.1 to 7.2.
- Sales support.
- SAP Solution Manager upgrade, implementation and operation (CCK, Merza, San Pablo Farmacias, Grupo Sanchez, Man Truck)
- SAP Solution Manager scenario implementation (System Monitoring, PI Monitoring, ITSM, JOB Monitoring, BI Monitoring, DVM, EEM, CCM, Test Suite).
- Implementation and Operation S/4 HANA, Hana Cockpit and Fiori embedded and standalone systems.
- Conversion and migration to S/4 HANA (1511, 1609, 1709 and 1809)
SAP Basis Technical Leader
El Palacio De Hierro
08.2013 - 03.2015
- SAP Basis for internal projects activities coordination.
- Basis administration of SAP solutions (ERP, BW, SolMan).
- SAP SolMan Administration with ITSM scenario.
- Training internal teams in the use of Service Desk (40 persons).
SAP BASIS Administrator
Kio Networks
01.2013 - 08.2013
- Assignment to Grupo Modelo 2nd Level Support for incidents analysis and scalation to 3rd Level Support.
- Periodic Monitoring for SAP Productive Systems.
- Basis Implementation and administration of SAP systems.
Education
Bachelor of Science - Computer Engineering Technology
Universidad Del Valle De México
CDMX12.2012
Skills
- Technical Leader SAP Basis
- AWS Consultant with automatically scripts creations
- Incidents resolution analysis and timely service requirements, orientated to quality assurance
- SAP Systems Migrations from On Premise to Public Clouds
- Upgrade of SAP Solutions (ERP, S/4 HANA, SolMan, BW, BW/4 HANA)
- Operating Systems: AIX, Linux (SuSE & RHEL) and Windows Server
- Data Base: HANA, DB2, Oracle, SQL Server and Sybase ASE
- Processes Knowledge and SAP Support
- Analytical and problem solving skills
- Incident Management
Certification
- SAP Certified Technology Associate - System Administration (SAP HANA) with SAP Netweaver 7.5 - C_TADM55_75, 2018
- ITIL Foundation in IT Service Management, 2017
personal information
Age: 36
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
ECS Technical Operations Basis
SAP
09.2023 - Current
SAP Basis Cloud
NOVIS CORP
10.2021 - 07.2023
SAP Basis Administrator
SOFTTEK
01.2021 - 10.2021
SAP Basis Consultant & SAP Solution Manager
Ernst & Young
08.2019 - 01.2021
Solution Manager & Basis Consultant
NOVIS CORP
07.2015 - 08.2019
SAP Basis Technical Leader
El Palacio De Hierro
08.2013 - 03.2015
SAP BASIS Administrator
Kio Networks
01.2013 - 08.2013
Bachelor of Science - Computer Engineering Technology
Universidad Del Valle De México
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