Summary
Overview
Work History
Education
Skills
Accomplishments
Work out with my kids, walk my dogs, Read Books. Study crypto currency.
Languages
Timeline
Generic

Daniel Medina

Hermosillo Sahuaripa

Summary

Dynamic operations supervisor with a proven track record at Callcentered, excelling in team leadership and customer service. Enhanced team performance through constructive feedback and conflict resolution, achieving high customer satisfaction. Skilled in managing multiple projects with attention to detail, ensuring quality outcomes and fostering a collaborative work environment.

Overview

10
10
years of professional experience

Work History

Supervisor of Operations

Callcentered
11.2020 - 04.2025
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Translator

Ford Company
12.2017 - 03.2020
  • Translated documents from [Language] to [Language].
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.

Customer Service Agent

Avas Flowers® Florists
10.2015 - 11.2017
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

High School Diploma -

West High
Salt Lake City, Utah
06-2001

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution

Accomplishments

  • Promoted to Supervisor after month and a half being with the company.
  • Earned the “Supervisor” Award in 2021, 2022, 2023, 2024 for being on goal.
  • Supervised team of 12 to 15 staff members.

Work out with my kids, walk my dogs, Read Books. Study crypto currency.

I work out with my kids at least 3 times per week, we have 45 minutes sessions of cardio and running, i like to read stuart woods book due to they are very suspense and excited and i also like to learn more about how the crypto currency world is like as far as trades and buying currency and where is the digital currency headed. 

Languages

English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Supervisor of Operations

Callcentered
11.2020 - 04.2025

Translator

Ford Company
12.2017 - 03.2020

Customer Service Agent

Avas Flowers® Florists
10.2015 - 11.2017

High School Diploma -

West High

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Daniel Medina