Daniel Medina
Tijuana
Summary
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals.
I always say that the best route to success is applying yourself and learning more than everybody else would expect; this is not because a company requires or asks for you to have knowledge, it is because the more you know, at the end of the day, it will only come naturally for you to be the best at your job; this is the key to being happy doing your job.
Overview
15
15
years of professional experience
Work History
Customer service
XB Solutions
10.2024 - 01.2025
- Assisted clients through email, chat, and inbound calls, tracked packages, and selected correct items.
Collection Agent
Premier Auto Credit
01.2024 - 06.2024
- Managed inbound and outbound calls with customers about car loans, secured payments, and processed payment and personal information updates.
Recovery Agent
CCSI
11.2021 - 06.2023
- Retrieved cars from tow lots by checking system letters and contacting police departments in case for hold or investigation.
- Documentation was always send to another team or Law Firm a to revise or Negotiation of Fees.
Part Time Agent
Kea
Tijuana
03.2021 - 08.2021
- Followed up with warm leads to drive deals to completion
- Maintained pleasant and cordial attitude at all times, even when issues came across
- Determined correct products or services to best fit with customers
- Place new orders
Senior Advisor,Marketing & Sales
UN Specialist's
06.2019 - 01.2021
- Managed client marketing strategies and product promotion, Facilitated growth and increased brand awareness by working with and maintain key business relationships.
- Enroll new customers to the student loan forgiveness program, explaining how the program works, if they went to a fraudulent school that is not accredited by the Department of Education Of The United States, most of the times they could not even get a job with that degree and they would still had to pay for that student loan, if not in default (meaning behind on their payments) everything will go smooth to start the student loan forgiveness program once the director approved it and everything was in order to get them started; provided the option of doing the 6 monthly installments or 1 time payment that would expedite their file, save 500 dollars and get the interview faster to get everything in writing so we could move forward with their file.
- Send new prospect's to the sales team, accessing the system for the miss calls whenever there was a high volume of calls, so they could later call en get them enroll into the program.
- Whenever there was low volume of call I would sent text to a list of prospects so the agents could get new customers to enroll into the program.
Till Manager
Soriana
01.2010 - 01.2017
- Established and enforced clear goals to keep employees working
- Provided ongoing training to address staff needs.
- Keeping customers satisfied at all times by creating a schedule around peak hours, strong communication with clients to reassure everything was as expected and even more, a happy customer will always bring another customer and so on; that's how a company becomes a big company.
- Complied with company policies, objectives and communication, Maintained operating schedules to provide effective coverage for objectives.
- Monthly meting to follow up on development of the employees, discus everybody point of view to have a strong team and have a better work environment, review schedules and flow of work to cover the peak hours of service to keep the customer satisfied, feedback to anyone how doesn’t meet the month requirements and how to improve areas of opportunity.
- Revised checklist everyday
- Every Tuesday did report that was going to be audit every month to meet company expectations, it was several hours so I train the more discipline employees to take charge and be ready to handle all the staff while I was gone, this even help to leave someone in charge while I was assisting managers with some other issues like inventory or problems with another department, also once a day there where huge sales of special customer how would buy in high volume and I was always around to assist and keep those customers happy, because these sales where from 200,000 to 500,000 , so triple check was in order to establish customer satisfaction and trust, building long business relationship.
- On the schedule for the week always will go one on one with all the staff to try to get the best schedule or work it around so everybody was happy and more productive, this result in trust and compliance with the standards that I set for each and every one.
Education
High School Diploma -
Cetys 156
Bachelor's Degree - Language Teaching
UABC
Skills
- Customer service and care
- Clear Communication Skills
- Effective Listening
- Customer satisfaction
- Time Management
- Efficiency
Timeline
Customer service
XB Solutions
10.2024 - 01.2025
Collection Agent
Premier Auto Credit
01.2024 - 06.2024
Recovery Agent
CCSI
11.2021 - 06.2023
Part Time Agent
Kea
03.2021 - 08.2021
Senior Advisor,Marketing & Sales
UN Specialist's
06.2019 - 01.2021
Till Manager
Soriana
01.2010 - 01.2017
Bachelor's Degree - Language Teaching
UABC
High School Diploma -
Cetys 156