DANIEL PADILLA MORENO
Lab Manager-Operations
Guadalajara
Summary
Detail-oriented professional with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
R&D Lab Administrator
HCL Technologies
11.2020 - Current
- Developed ticketing tools for Local IT & virtualization (vCD/vRA/vSphere), delivering weekly reports.
- Managed and implemented technical solutions across physical, virtual, and software environments.
- Automated processes with Power Automate, improving efficiency and cutting manual workload.
- Redesigned and administered a closure workflow with open-source tools, reducing cycle time from 60 to 4 days.
- Core ops team member: designed, trained, and enhanced IT processes organization-wide.
- Improved incident-prevention procedures and supported infrastructure hardware and software.
- Streamlined procurement processes to reduce costs while maintaining supply levels necessary for uninterrupted operations.
- Facilitated interdisciplinary collaboration among researchers from different departments, fostering fruitful partnerships that led to groundbreaking discoveries.
Global Tech Lead
Softtek
09.2015 - 11.2020
- Supervised over 25,000 server/app migrations during HP/HPI/HPE/DXC split.
- Provided daily software support across multiple OS.
- Created global error/solution knowledge base.
- Developed onboarding documentation process.
- Led Windows security patch rollout, reducing SLA breaches to
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
IT Infrastructure Specialist
Tata Consultancy Services
12.2013 - 09.2015
- Administered domain environments and GPOs.
- Provided L1–L2 support to 2,500+ users.
- Managed shared folders and backups (monthly, weekly, annual).
- Served as an escalation point for challenging technical issues related to the organization''s IT infrastructure managed through various systems.
Education
Bachelor’s - Computer Systems Engineering
University of Colima
Colima, Mexico 08.2009 - 06.2013
Skills
Windows OS
undefinedAwards
- Star of the Month (4x)
- Voice of Customer (2x)
- Voice of Management (2x)
- Lime Award (1x)
Quote
Let your work and actions speak for you.
Accomplishments
- Achieved process time by completing automation with accuracy and efficiency.
Timeline
R&D Lab Administrator
HCL Technologies
11.2020 - Current
Global Tech Lead
Softtek
09.2015 - 11.2020
IT Infrastructure Specialist
Tata Consultancy Services
12.2013 - 09.2015
Bachelor’s - Computer Systems Engineering
University of Colima
08.2009 - 06.2013
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