Daniel Pérez

• Team manager at Nova Bus project, supporting a 80 people team with technical issues on site with the client, conflict resolution by clarifying technical instructions and human resources affair.
• Field aircraft mechanics engineer supporting Airbus project, assembling the A220 production line and being the liaison engineer between production team and management.
• Maintained knowledge of latest requirements and support strategies.
• Increased program outreach by building strong relationships with educators and community.

• Propose repair solutions to damages out of manual limits.
• Contact the OEM for technical approval and/or dispositions/assistance.
• Perform Engineering Technical Instructions (ETI) and/or Engineering Repair Authorization (ERA) according the OEM approval to be included
• Technical support on site clarifying the ETI/ERA to perform repair install successfully.
• Provide administrative and technical support over 50 engineering request for aircraft delivery.
• Internal department updates and improvements for records.
• Improved and updated the internal procedure tasks.
• Aircraft delivered and support.

• Managed over 25 aircraft work orders analysis applying the corresponding repair according OEM manuals.
• Technical support assistance for customer service while aircraft heavy checks.
• Provide administrative support for over 25 aircraft deliveries.
• Internal workshop procedures updates and improvements.
• Improved and updated the "Internal procedure manual".
• More than 25 aircraft delivered from composite materials shop.

• Develop web apps for clients.
• Technical support to computer equipment.
• Customer requirement analysis.
• Development workflow diagrams.
• Usability test.
• Monitoring the support desk.
• Support administrative areas.
• Collaborate to develop and / or improve web apps for several customers.
• Decreasing technical failures by timely attention.