Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniel Ramírez Guerrero

Santa Catarina

Summary

I graduated with a Bachelor's degree in International Relations. I have a solid passion for globalization, production chain and logistics. My objective is to integrate into a business environment where I can contribute and continue enriching my knowledge within the field of international trade or supply chain logistics. I aim to contribute to operational efficiency and effective process management. I am willing to adapt to changing environments and collaborate with multifunctional teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Uber Freight
05.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Customer Service Representative

Teleperformance
11.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Recruiter

Unilink
06.2023 - 11.2023
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Research Assistant

Instituto De Investigaciones Sociales (IINSO)
06.2022 - 12.2022
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.

Retail Sales Associate

Condimentos & Especias
03.2020 - 06.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Bachelor of Science - International Affairs & Foreign Trade

Universidad Autónoma De Nuevo León
Monterrey, Nuevo León, Mexico
06-2023

Skills

    Familiar with Microsoft Office Suit: Word, Excel, Powerpoint and Outlook

    Ability to learn new tools/technologies

    Teamwork & adaptability

    Critical thinking

    Familiar with Google Workspace

Certification

Diploma in Municipal Public Administration by Consejo Nacional de Normalización y Certificación de Competencias Laborales (CONOCER)

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Customer Support Specialist

Uber Freight
05.2024 - Current

Customer Service Representative

Teleperformance
11.2023 - 05.2024

Recruiter

Unilink
06.2023 - 11.2023

Research Assistant

Instituto De Investigaciones Sociales (IINSO)
06.2022 - 12.2022

Retail Sales Associate

Condimentos & Especias
03.2020 - 06.2022

Bachelor of Science - International Affairs & Foreign Trade

Universidad Autónoma De Nuevo León

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Daniel Ramírez Guerrero