Microsoft Word
Daniel Tavira Santander
Playa Del Carmen
Summary
Dynamic supervisor with a proven track record at Results Company, excelling in staff management and process improvement. Enhanced team productivity through strategic planning and targeted training, fostering a motivated workforce. Adept at resolving conflicts and improving customer satisfaction, leveraging strong leadership and problem-solving skills to drive operational success.
Overview
2
2
Languages
Work History
Supervisor Call Center
Results Company
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service Representative
GC Services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner
A Stump Grinding Co.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Heavy Equipment Operator
Briken Construction
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Operated machining equipment safely with team of operators.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
Communications Technician
Knight Enterprises
- Installed and maintained systems and analyzed users' needs.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
Heavy Equipment Operator
Kearney Construction
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Reduced downtime through proactive diagnosis and troubleshooting of mechanical issues on heavy equipment.
- Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
Waiter
Casa Lupitas
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Computer Technology
Florida Technical College
Auburndale, Florida Skills
Staff management
Software
Excel
PowerPoint
Timeline
Supervisor Call Center
Results Company
Customer Service Representative
GC Services
Owner
A Stump Grinding Co.
Heavy Equipment Operator
Briken Construction
Communications Technician
Knight Enterprises
Heavy Equipment Operator
Kearney Construction
Waiter
Casa Lupitas
Computer Technology
Florida Technical College
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