Daniel Valdez Mendivil
Biomedical Engineering
Ciudad Obregón
Summary
Leader and problem-solver in strong conflict situations resulting in pleasant resolutions for customers and staff.
Hardworking and responsible person with enthusiasm to learn and apply acquired knowledge.
Overview
2
2
years of professional experience
Work History
General Manager
Burgers Valencia
01.2023 - Current
- Managing all aspects of daily operations, including budgets, inventory control, vendors and staff relations.
- Implementing billing and inventory system.
- Designing new production flow to reduce operation time.
- Implementing new employees onboarding processes, providing training that promoted quick understanding.
Call Center Agent
Teleperformance
01.2022 - 07.2022
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Implementing sales skills to engage customers shopping around.
- Being top performer in northwestern area for weeks consecutively reaching over 95% in quality service rate and other parameters.
Education
Bachelor of Science - Biomedical Engineering
Universidad La Salle Noroeste
Ciudad Obregón, Sonora 05.2001 -
High School Diploma -
Instituto La Salle Noroeste
Ciudad Obregón, Sonora 05.2001 -
Skills
Object-Oriented Programming
C Programming Language
Bilingual in Spanish and English
Electronics engineering
Customer Service
Social selling
Soft skills
Time management
Timeline
General Manager
Burgers Valencia
01.2023 - Current
Call Center Agent
Teleperformance
01.2022 - 07.2022
Bachelor of Science - Biomedical Engineering
Universidad La Salle Noroeste
05.2001 -
High School Diploma -
Instituto La Salle Noroeste
05.2001 -