Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Valdez Mendivil

Daniel Valdez Mendivil

Biomedical Engineering
Ciudad Obregón

Summary

Leader and problem-solver in strong conflict situations resulting in pleasant resolutions for customers and staff.

Hardworking and responsible person with enthusiasm to learn and apply acquired knowledge.

Overview

2
2
years of professional experience

Work History

General Manager

Burgers Valencia
01.2023 - Current
  • Managing all aspects of daily operations, including budgets, inventory control, vendors and staff relations.
  • Implementing billing and inventory system.
  • Designing new production flow to reduce operation time.
  • Implementing new employees onboarding processes, providing training that promoted quick understanding.

Call Center Agent

Teleperformance
01.2022 - 07.2022
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Implementing sales skills to engage customers shopping around.
  • Being top performer in northwestern area for weeks consecutively reaching over 95% in quality service rate and other parameters.

Education

Bachelor of Science - Biomedical Engineering

Universidad La Salle Noroeste
Ciudad Obregón, Sonora
05.2001 -

High School Diploma -

Instituto La Salle Noroeste
Ciudad Obregón, Sonora
05.2001 -

Skills

    Object-Oriented Programming

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Timeline

General Manager

Burgers Valencia
01.2023 - Current

Call Center Agent

Teleperformance
01.2022 - 07.2022

Bachelor of Science - Biomedical Engineering

Universidad La Salle Noroeste
05.2001 -

High School Diploma -

Instituto La Salle Noroeste
05.2001 -

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Daniel Valdez MendivilBiomedical Engineering