Daniel Velasco
Sales Representative
Mazatlán, Sinaloa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
Work History
Sales Representative
Humach
05.2024 - 10.2024
- Expanded customer base through lead calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Call Center Executive
The Inn At Mazatlán
09.2019 - 02.2024
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Consistently met or exceeded sales targets by utilizing persuasive selling techniques and strong product knowledge.
- Enhanced team performance by collaborating with colleagues and sharing best practices for effective communication.
- Balanced multiple tasks simultaneously while meeting deadlines, ensuring consistent service levels were maintained in a high-pressure environment.
- Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
Education
Bachelor - Gastronomy
Universidad Autónoma De Durango
Skills
Account Management
Teamwork and Collaboration
Decision-Making
Multitasking Abilities
Sales Transactions
Client Service
Client Account Management
Timeline
Sales Representative
Humach
05.2024 - 10.2024
Call Center Executive
The Inn At Mazatlán
09.2019 - 02.2024
Bachelor - Gastronomy
Universidad Autónoma De Durango
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