Experienced Administrative Assistant with over 20 years of experience in hospitality and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Answering and directing phone calls to relevant staff
Scheduling meetings and appointments
Taking notes and minutes in meetings
Statistics and daily reports of the time share sales and marketing programs
Ordering and taking stock of office supplies
Being a point of contact for a range of staff and external stakeholders
Preparing documents for meetings and business trips
Directing mail and incoming packages or deliveries
Writing and issuing emails to teams and departments on behalf of teams or senior staff
Researching and booking travel arrangements for staff members
Pre contact by phone or email the fly and buy guests to be aware of their needs at their arrival to Cabo
Take care of the amenities the guests request and scheduled recreational activities
Make sure the guest received what the program offered to them and welcome them at the property
Schedule their appointment to the sales presentation
Program reportes and statistics
Handling and follow up the vacation club complaints
Assist the Director of New Projects managing his personal and executive agenda
Manage his flights, accounts, house and condos
Supervise the gardeners, housekeepers, driver, pool boy and pay their salaries
Manage his personal expenses
Research for new project ideas, contact the persons in charge of related subjects
Scheduled and attend meetings to take notes and minutes
Inhouse Vacation Consultant
Received new guests and welcome them to the property
Invited people to attend the vacation club breakfast and offered them different activities
Help the guests to schedule activities, lunch and dinner reservations
Answering and directing phone calls to relevant staff
Scheduling meetings and appointments
Statistics and daily reports of the time share sales room
Ordering and taking stock of office supplies
Organizing events for the sales team
Help the Director to create the teacher’s induction manuals
Schedule meetings
Help as an SAT proctor with high school students
Help the international teachers with their housing, bank accounts and everything they needed to be well in a foreign country
Collecting and entering visa biographical and bio metrical data
Reviewing and filing all DS-160
Printing machine readable visas
Filing documents
Board of directors support