Daniela Fernández

The work involved in customer service at a kids' swimming school is very diverse and different from any other place. Not only do you interact with the children, but also with the parents and family members as well. Not to mention the valet parking staff and occasional suppliers. Apart from managing the collections and payments monthly, my job was primarily to keep and maintain the tidiness and well-being of the facilities while handling up to 40 people every half hour.

• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
• Supported colleagues during periods of high demand or staff shortages, displaying strong teamwork mentality.
• Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
• Collaborated with team members to achieve monthly sales targets through upselling strategies.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.

My job as a swimming teacher required my full attention at all times, seeing as I was working with children from 3 months up to 6 years. It was essential that I acknowledged my responsibility to keep the children safe and away from any harm hazard, especially in a pool. Another part of my job was to learn and memorize the routine and the method of the classes, seeking the most efficient way to help the student learn at their own pace. This is why all of the teachers had to be extremely observant of each particular child.

• Contributed to the development of school-wide aquatic programs, ensuring comprehensive coverage of swimming skills.
• Improved swimmer performance by developing personalized training plans for individual students.
• Participated in staff meetings to discuss best practices, share resources, and address program-related issues or concerns.
• Organized fun and educational events to promote water safety awareness within the community.
• Collaborated with colleagues to continuously improve lesson plans and instructional techniques.
• Established trust with parents by being accessible, transparent about progress, and providing ongoing support outside of scheduled lessons.
• Created an inclusive atmosphere for students from diverse backgrounds through culturally sensitive teaching practices and understanding of individual needs.