Daniela Gutierrez
Summary
Proactive Store Manager with extensive experience in daily operations, inventory control, and team leadership. Proven track record in boosting sales, enhancing customer satisfaction, and streamlining store processes. Skilled in staff training, customer relations, and effective merchandising, bringing strong organizational and problem-solving abilities to drive store success.
Overview
17
17
years of professional experience
Work History
Store Manager/Management Trainee
Familly Dollar
San Ysidro CA
09.2017 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
Assistant Store Manager
Perfumania
Chula Vista CA
02.2016 - 09.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Cashier /Markdown Lead
Old Navy, Gap
San Ysidro CA
04.2013 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Designed displays to make the store experience interactive and engaging.
- Displayed the appropriate signage for products and sales promotions.
Floor Supervisor
Calvin Klein
San Ysidro CA
11.2006 - 05.2013
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Contributed to merchandising ideas at team sale meetings. Unloaded trucks, stocked shelves and carried merchandise out on the floor
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
Technical Career - Computational Science
Cetis 156
Tijuana, Baja California, Mexico06.2004
Skills
- Problem-Solving
- Staff training/development
- Customer Relations
- Store operations
- Teamwork and Collaboration
- Inventory Control
- Recruiting and Hiring
- Store Merchandising
- Team motivation
- Work Planning and Prioritization
- Loss Prevention Procedures
- Multitasking and Organization
Languages
English
Spanish
Timeline
Store Manager/Management Trainee
Familly Dollar
09.2017 - 04.2024
Assistant Store Manager
Perfumania
02.2016 - 09.2017
Cashier /Markdown Lead
Old Navy, Gap
04.2013 - 05.2017
Floor Supervisor
Calvin Klein
11.2006 - 05.2013
Technical Career - Computational Science
Cetis 156