Daniela Moreno Riolobos
Puebla
Summary
Dedicated nutrition science and customer service professional with three years of experience in team management, project development, data collection, and analysis. Proven ability to build strong client relationships and work with diverse populations, delivering outstanding results. Seeking to start a new career at Nubank, leveraging exceptional leadership, teamwork, communication, organizational, research, and problem-solving skills to contribute to the company's success.
Overview
2
2
years of professional experience
Work History
VCS NASP Associate
Amazon
Puebla
05.2023 - Current
- Collaborate with team managers and resolution specialists on designing strategies and processes that would significantly improve the quality of service, enhance operational efficiency, lower costs, and help the company achieve its goal of becoming the best customer-centric organization.
- Lead a team to enhance collaboration across departments and achieve KPI targets.
- Appoint as an interim manager of 24 associates in the absence of the team manager.
- Mentor team members to improve performance and deliver top-notch customer service by drafting scripts and providing ongoing feedback.
- Organize team activities to build camaraderie and foster the culture of the company.
- Proactively develop a comprehensive knowledge base on Excel of the business policies for customer service associates.
- Play an integral role in the success of Hot Sale 2024 by facilitating effective communication between the team and event coordinators. Ensured seamless dissemination of promotions, fostered a positive atmosphere, and resolved potential systemic issues.
- Establish positive rapport with customers, managers, and customer service team members to maintain a prosperous work environment.
- Maintain high customer satisfaction ratings (> 90%) by listening actively to the client, identifying the problem, suggesting effective solutions, resolving issues quickly, and taking every interaction as an opportunity to make a positive and lasting impression.
Clinical Nutritionist
Diversia
Puebla
08.2022 - 06.2023
- Pioneered the nutritional department by establishing standardized guidelines for equipment, diffusion of information, consultations, and communication between nutritionists and interdisciplinary teams.
- Amplified productivity and effectiveness by incorporating software, leading to a 75% decrease in the time spent developing nutritional plans.
- Demonstrated excellent communication skills in explaining delicate information and managing difficult situations.
- Analyzed patient's anthropometric, biochemical, clinical, dietary, and pharmacological data to develop personalized nutrition plans.
- Educated patients on nutritional topics to promote a healthy lifestyle.
Sports Nutritionist
Universidad De Las Americas Puebla
Puebla
10.2022 - 04.2023
- Conducted a comprehensive data analysis of the nutritional state of football athletes from various sources such as surveys and clinical evaluations.
- Developed and implemented an evidence-based nutritional project to enhance the performance of 84 college football athletes within a short timeframe.
- Collaborated with the project designer to identify areas for improvement, monitor team performance, and guarantee the achievement of objectives.
- Led a team of nutritionists to organize a conference; assigned tasks based on expertise, developed a feasible timeline, kept the team on track, and presented complex information.
Education
Diploma in Sports Nutrition
Barça Innovation Hub - Universitas
Barcelona 10-2023
Specialized Program in Genomic Data Science
Johns Hopkins University
Maryland03-2023
Bachelor's Degree in Nutrition Science
Universidad De Las Americas Puebla
Puebla11-2021
Certificate in Google Analytics For Beginners
Google Analytics Academy
Menlo ParkSkills
- Leadership
- Project Management
- Collaboration
- Customer Excellence Service
- Critical thinking
- Problem-Solving
- Attention to Detail
- Adaptability
- Fast Learner
- Multi-tasking
- Proactive
- Computer Skills (MS Office, Canva, Phyton, Google Analytics, Galaxy)
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Beginner
A1
Accomplishments
- Recognized among the top 10% of virtual customer service associates in Mexico for 2023 and 2024 due to excellent problem-solving and customer-centric approaches.
- Distinguished as one of the top metrics in AC3 migration 2024 in Mexico.
- Acknowledged by the Universidad de Las Americas Puebla for my work on the Nutritional Aztecs Project.
- Co-author of a nutritional therapy manual for postoperative patients and a scientific publication: "Analysis of Caloric and Noncaloric Sweeteners Present in Dairy Products Aimed at the School Market and Their Possible Effects on Health"(https://doi.org/10.3390/nu13092994)
References
References available upon request.
Timeline
VCS NASP Associate
Amazon
05.2023 - Current
Sports Nutritionist
Universidad De Las Americas Puebla
10.2022 - 04.2023
Clinical Nutritionist
Diversia
08.2022 - 06.2023
Diploma in Sports Nutrition
Barça Innovation Hub - Universitas
Specialized Program in Genomic Data Science
Johns Hopkins University
Bachelor's Degree in Nutrition Science
Universidad De Las Americas Puebla
Certificate in Google Analytics For Beginners
Google Analytics Academy
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