Daniela Pérez Flores
Support Agent || Customer Service
QUERETARO
Summary
Support technician with solid experience providing assistance to users in IT environments, focused on effective resolution of technical and functional incidents. I seek to be part of a dynamic team where I can contribute my skills in diagnostics, customer service, and continuous process improvement, aiming to optimize the end-user experience and ensure the operational continuity of technological systems.
Overview
8
8
years of professional experience
4072
4072
years of post-secondary education
Work History
Support Agent
Gambling and betting
QUERETARO
11.2024 - Current
- Respond to customer inquiries: Communicate with customers in real time through chat channels, providing accurate and helpful information, resolving issues, and suggesting appropriate solutions.
- Handle support requests: Manage and respond to customer support requests, ensuring timely resolution and maintaining a high level of customer satisfaction.
- Technical issue resolution: Assist customers in diagnosing and resolving technical problems encountered when using the product or service, applying troubleshooting techniques and escalating complex issues when necessary.
Entrepreneur
Detalles Sophie
QUERETARO
05.2018 - Current
- Entrepreneur with over 10 years of experience providing personalized customer service, known for commitment, empathy, and the ability to solve problems effectively. I have led personal projects focused on product and service sales, developing skills in communication, customer loyalty, and continuous improvement of the user experience.
Customer Service Representative
Call Fast
QUERETARO
02.2017 - 08.2017
- Handled inbound calls
- Responded to customer inquiries
- Complied with company policies and procedures to ensure consistent and quality service, maintaining professionalism and a customer-focused approach.
Education
Engineering - Information And Computer Systems
Utel University
México 05.2001 - 01.2025
Full Stack - Web Development
Henry Bootcamp
09.2023 - 08.2024
English Level B1 - English As A Foreign Language (2024)
Open English
B2 - French Level B2
Alliance Française of Mexico
Skills
- CRM Databases
- Microsoft Office
Customer Service
CRM software
Live chat support
Helpdesk operations
Timeline
Support Agent
Gambling and betting
11.2024 - Current
Full Stack - Web Development
Henry Bootcamp
09.2023 - 08.2024
Entrepreneur
Detalles Sophie
05.2018 - Current
Customer Service Representative
Call Fast
02.2017 - 08.2017
Engineering - Information And Computer Systems
Utel University
05.2001 - 01.2025
English Level B1 - English As A Foreign Language (2024)
Open English
B2 - French Level B2
Alliance Française of Mexico
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