Daniela Rodriguez Montes
Mexico City
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Marriott Vacations Worldwide
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Loyalty Care Representative
Marriott International, Inc.
02.2022 - 03.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted in the training of new Loyalty Care Representatives, ensuring consistency in service quality across the team.
- Streamlined communication processes between departments, facilitating faster resolutions for complex customer inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - International Business
UNITEC
Ciudad De México05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Client relations
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Elementary (A2)
Timeline
Customer Service Representative
Marriott Vacations Worldwide
03.2025 - Current
Loyalty Care Representative
Marriott International, Inc.
02.2022 - 03.2025
No Degree - International Business
UNITEC
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