Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Daniela Valtierra Valdés

Irapuato, Guanajuato.

Summary

Dynamic General Manager with extensive experience in leading operations and enhancing customer satisfaction within the event management and communication sectors. Expert in driving team performance and forging strong client relationships. Proven ability to streamline operations and boost staff retention through effective leadership and organizational restructuring.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Gerente De Comunicaciones

Agua Irapuato
Irapuato
05.2021 - Current
  • Led strategic planning and team meetings at Agua Irapuato, enhancing business operations and social media presence.
  • Advised clients on best practices for social media management, including content creation and scheduling posts.
  • Provided support to the team on day-to-day activities related to social media management, such as scheduling posts, responding to comments, and creating content.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Identified opportunities for process improvements across the organization.
  • Directed crisis communication strategies to mitigate negative publicity and maintain positive public perception.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

Gerente General De Eventos

Bespoke Weddings Mexico
Querétaro
12.2019 - 11.2024
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Drove operational performance improvements and business strategy development at Bespoke Weddings Mexico, significantly enhancing client satisfaction and operational efficiency.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Delegated work to staff, setting priorities and goals.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Tutora De Inglés

Educafin
León
08.2019 - 12.2019
  • Provided feedback on written assignments to improve writing skills and academic performance.
  • Assessed students' progress through regular quizzes and feedback sessions.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Educated students in use of various study techniques.

Au Pair

Cultural Care Au Pair
Boston
10.2017 - 07.2018
  • Coordinated daily activities and behavioral strategies for children, promoting a positive and structured environment as an Au Pair.
  • Collaborated with parents to establish and adjust behavior management strategies.
  • Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
  • Negotiated conflicts among children, teaching problem-solving and communication skills.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Provided guidance and discipline in line with parental values and expectations.

Education

Bachelor of Science - Communications

Universidad La Salle Bajío
León, Guanajuato
06-2022

Skills

  • Strategic Planning
  • Customer engagement
  • Organizational restructure and change
  • Crisis management
  • Process optimization
  • Team Leadership
  • Sales
  • Event Planning

Affiliations

  • Writing, reading, researching, singing, creating, translating, talking and persuading.

Accomplishments

  • Oral communications skills price at college.
  • Received an award for being a "whole person" in school.
  • Assisted to national contests when I was at school.
  • Held high school scholarship due to my grades and my singing skills.
  • Won a regional price for writing a song.

Certification

  • Communication Strategies for a Virtual Age: https://coursera.org/share/b55d2d67a835cc3d2820f7823ea5502f
  • Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator: https://coursera.org/share/775cc1557908dc27c09340957652d95f

Languages

Spanish
First Language
English
Advanced (C1)
C1
Italian
Beginner (A1)
A1
French
Beginner
A1

References

References available upon request.

Timeline

Gerente De Comunicaciones

Agua Irapuato
05.2021 - Current

Gerente General De Eventos

Bespoke Weddings Mexico
12.2019 - 11.2024

Tutora De Inglés

Educafin
08.2019 - 12.2019

Au Pair

Cultural Care Au Pair
10.2017 - 07.2018

Bachelor of Science - Communications

Universidad La Salle Bajío

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Daniela Valtierra Valdés