Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Alejandra Ramirez Ramos

Daniela Alejandra Ramirez Ramos

Training Design Consultant
San Francisco Ocotlan

Summary

Dynamic Training Content Developer with a proven track record at Teleperformance, enhancing customer satisfaction through innovative content strategies and multimedia integration. Skilled in creative thinking and editing, I foster collaboration and utilize analytics to drive continuous improvement, achieving significant gains in training effectiveness and employee performance.

Overview

4
4
years of professional experience

Work History

Training Content Developer

Teleperformance
09.2022 - Current
  • Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
  • Developed educational materials to support product training initiatives, leading to increased customer satisfaction scores.
  • Strengthened content through proofreading and editing.
  • Tracked performance metrics using analytics tools, identifying opportunities for improvement in future content initiatives.
  • Coordinated with other departments to incorporate multimedia elements into online content for a more immersive user experience.
  • Provided constructive feedback during peer review sessions, assisting colleagues in refining their work for maximum impact.
  • Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.

Call Center Supervisor

Teleperformance
12.2021 - 09.2022
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Call Center Trainer

Teleperformance
07.2021 - 12.2021
  • Achieved higher trainee retention rates through continuous feedback and coaching sessions.
  • Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
  • Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.

Education

Bachelor of Science - Environmental Science

Universidad Autonoma De Guerrero
Acapulco De Juárez, Guerrero, Mexico
05.2001 -

Skills

Creative thinking

Content strategy development

Multimedia content creation

Information architecture

Teamwork and collaboration

Microsoft office

Problem-solving

Editing and review

Time management

Effective communication

Timeline

Training Content Developer

Teleperformance
09.2022 - Current

Call Center Supervisor

Teleperformance
12.2021 - 09.2022

Call Center Trainer

Teleperformance
07.2021 - 12.2021

Bachelor of Science - Environmental Science

Universidad Autonoma De Guerrero
05.2001 -

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Daniela Alejandra Ramirez RamosTraining Design Consultant