Daniela Jazmin Arellano Tamez
Logistics And International Trade
Nuevo León
Summary
Logistics and International Trade Expert with a strong background in leading complex, multi-disciplinary projects. Skilled in planning requirements, managing project schedules, identifying risks, and ensuring clear communication with stakeholders. Expertise in managing supply chain components, warehousing, transportation, global trade compliance, and order management. Proficient in developing scalable processes to support volume growth and integrating new technologies. Focused on driving operational metrics and KPIs for optimal performance. Energetic, flexible, and collaborative professional who thrives on challenges and promotes innovation.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Export Coordinator
Grupo AlEn
06.2023 - Current
- Lead supplier negotiations and manage procurement processes to secure optimal pricing and maintain transportation volume during all seasons.
- Collaborate with production, warehouse and sales teams to ensure accurate forecasts and timely fulfillment of demand, streamlining operations to meet customer expectations.
- Develop and execute projects to enhance logistics efficiency and incorporate sustainable practices, identifying and addressing bottlenecks within supply chain.
- Enhance customer service by ensuring transparent and efficient operations, addressing customer needs promptly, and maintaining above 95% of service level
- Identify technological requirements within theSupply Chain. Monitor definition, progress, testing, and implementation phases to ensure proper system functionality.
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements
- Streamlined export processes by implementing efficient coordination strategies and improving communication between departments
Foreing trade Supervisor
Kuka Home MX
09.2021 - 06.2023
- Oversee all ocean import operations from Lazaro Cardenas and Manzanillo, ensuring compliance with international trade regulations and company policies.
- Manage export operations transport through Nuevo Laredo, El Paso, and Reynosa Borders
- Conduct bidding processes and negotiate with suppliers to achieve optimal pricing and maintain distribution costs within the goal established
- Work with production team to ensure they adhere to forecasts and collaborate with sales to timely meet demand.
- Develop and implement projects aimed at enhancing logistics efficiency and detecting bottlenecks in the supply chain.
- Ensure adherence to export laws and regulations, including IMMEX, Annex 24, IVA (VAT) / IEPS Certification, correct classification of the goods RM and FG.
- Perform internal audits and oversee compliance with CTPAT, CASCEM, and OEA certifications. Audit social partners to ensure they meet these standards.
Logistics Analyst
Vitro Automotive Glass
02.2019 - 09.2021
- Manage and ensure the timely and accurate delivery of products, including interplant transfers, to the USA.
- Assess reorder points based on daily inventory levels
- Inform relevant stakeholders of any inventory or supply chain process variations.
- Conduct financial analysis at the end of each month, including making necessary accruals and provisions.
- Ensure accurate and timely invoicing for all transactions.
- Streamlined inventory management for optimal stock levels, reducing excess inventory costs.
- Audited bill of materials to make sure the classification is correct and generate certificate of origin (T-MEC)
Account Executive/ CSR
Chubb De México, S.A de C.V
02.2015 - 03.2017
- Manage incoming customer inquiries, and address questions regarding policy coverage, claims, and issues. Send policy confirmations and maintain communication on claim status.
- Monitor and manage customer claims, maintain planned payment schedules, handle claim cancellations, and ensure timely updates on claim processing and settlements.
- Issue internal complaints, follow up on solutions and communicate resolutions to customers, escalating issues to account managers when necessary.
- Provide effective, service-oriented responses to customer inquiries, follow up on actions from claims reports, and inform customers of changes in policy terms or coverage alternatives.
- Implement strategies to retain customers and increase sales by maintaining updated customer details and policy agreements, documenting leads and opportunities, and coordinating with sales teams to maximize customer satisfaction and business growth.
Customer Service Lead
Teleperformance
10.2014 - 01.2015
- Lead the customer service team by handling incoming calls, providing excellent customer service, and assisting with account setup, updates, and cancellations, ensuring all team members follow best practices.
- Resolve escalated customer complaints and technical issues, providing guidance and support to team members on complex problems, and offering basic troubleshooting for phone services and devices.
- Develop and implement retention strategies to maintain customer loyalty, including offering promotions, resolving issues promptly, and conducting follow-up calls to ensure customer satisfaction.
- Oversee the accurate recording of customer interactions and transactions, explain billing statements, process payments, and drive the team to upsell additional products and services to meet customer needs and achieve sales targets.
Education
Bachelor's Degree in International Affairs -
Universidad Del Valle De México
México 01.2015 - 06.2018
Skills
Microsoft office Advanced
Power Bi
SAP
ORACLE
Jira Atlassian
Financial analysis and reporting
Problem-solving aptitude
Analytical Thinking
Continuous Improvement
Decision-Making
Strong Organizational Abilities
Excellent Communication
Certification
Oracle AP
Accomplishments
- Collaborated with quality team in the development of working and obtained the FSC certification.
- Supervised team of 9 staff members.
Timeline
Oracle AP
04-2024
Internal auditor, COMCE
01-2024
Export Coordinator
Grupo AlEn
06.2023 - Current
Foreing trade Supervisor
Kuka Home MX
09.2021 - 06.2023
Logistics Analyst
Vitro Automotive Glass
02.2019 - 09.2021
Account Executive/ CSR
Chubb De México, S.A de C.V
02.2015 - 03.2017
Bachelor's Degree in International Affairs -
Universidad Del Valle De México
01.2015 - 06.2018
Customer Service Lead
Teleperformance
10.2014 - 01.2015
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