Daniel Alberto Rosales
Mexico City
Summary
Experienced customer service representatives fluent in English and Spanish. Professional employees are dedicated to providing excellent service to existing and new customers. You will enjoy working in a fast-paced environment that addresses customer service needs such as incoming calls, product questions, problem solving, and order fulfillment.
Overview
5
5
years of professional experience
Work History
Reservation and Sales Agent Bilingual
Marriott
06.2023 - 02.2024
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
Bilingual Customer Service Agent
TTEC- Reservation Agent For Booking.com
05.2022 - 03.2023
- Streamline customer support by establishing a collaborative service environment through targeted operational initiatives.
- Identified and responded to customer inquiries and concerns via email, online chat and phone for English and Spanish speaking customers.
- Facilitated a great experience by addressing customer concerns, showing empathy, and resolving issues quickly.
- Actively listened to customers, addressed concerns promptly, and reported significant issues to managers.
- Communicated with management when a customer issue was escalated and found a solution
Customer Service Agent
SYKES México Campaign Abbot
09.2020 - 01.2021
- Respond to constant customer inquiries with minimal waiting time.
- Clarify the customer problem and identify the root cause of the problem in order to resolve product or service complaints.
- Educate customers about account services and resolve customer requests for statement information and account balances.
- With a positive attitude, we help many customers every day and focus on customer satisfaction.
Collections Agent
Empereon Constar TKM -collection Agent For Fair
05.2019 - 09.2020
- I used accounting software to investigate accounts with incorrect balances.
- Advise debtors on payment options and agreed installment arrangements.
- I worked in a call center environment handling outbound calls for manual and auto dialing.
- Maintain high volume calls and meet the demands of busy and productive groups.
- Communicated with management when a customer issue was escalated and found a solution.
Education
Vocational - Automotive Technology
Lake Land College
Mattoon, Illinois12.2016
Associate in Liberal Studies - Liberal Arts And General Studies
Lake Land College
Mattoon, Illinois06.2012
Skills
- Customer Data Confidentiality
- Customer Relationship Management
- Customer Loyalty
- Policy and Procedure Adherence
- Call Center Operations
- Spanish Interpreting
- Customer Service and Assistance
- Understanding Customer Needs
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Reservation and Sales Agent Bilingual
Marriott
06.2023 - 02.2024
Bilingual Customer Service Agent
TTEC- Reservation Agent For Booking.com
05.2022 - 03.2023
Customer Service Agent
SYKES México Campaign Abbot
09.2020 - 01.2021
Collections Agent
Empereon Constar TKM -collection Agent For Fair
05.2019 - 09.2020
Vocational - Automotive Technology
Lake Land College
Associate in Liberal Studies - Liberal Arts And General Studies
Lake Land College
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