Daniel Alejandro Gutierrez Quiñónez
Tijuana
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
15
15
years of professional experience
Work History
Talent Development & Tier 1 Team Lead
Infineon Technologies
10.2023 - Current
- Led team in achieving operational goals through effective resource allocation and process optimization.
- Mentored and developing junior staff to enhance skill sets and improve team performance metrics.
- Streamlined workflows by implementing best practices, resulting in increased efficiency and reduced errors.
- Facilitated cross-functional collaboration to align project objectives with organizational strategy.
- Being the first contact for customers concerns and questions via phone, email or chat
- Creating and assigning online trainings, curricula's, exams and items to the companies employees.
- Driving daily meetings to organize and prioritize the workload.
HR People Services Specialist
Infineon Technologies
05.2023 - Current
- Lead strategic initiatives to enhance service delivery and client satisfaction.
- Mentor junior team members in best practices and process improvements.
- Drive efficiency by streamlining workflows and implementing new systems.
- Collaborate with cross-functional teams to achieve organizational goals.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Account manager
SmartCo Packaging
01.2023 - 02.2023
- Contacting and visiting MRO buyers and vendors from different companies, via email, phone etc.
- Prospecting and providing estimates for potential buyers of products and service
Recruitment Associate
Eastridge Workforce Solutions
05.2022 - 01.2023
- Promoted 05/25/2022- 01/2023
- Recruiting entry level, engineering, accounting, IT, medical and management positions.
Staffing Associate
Eastridge Workforce Solutions
05.2021 - 05.2022
- Search and review resumes for possible candidates from digital platforms such as Indeed, Zip-Recruiter, CareerBuilder, Facebook and other applications.
- Uploading candidates’ information to TempWorks.
- Interviewing candidates.
- Uploading candiates to our clients employment platform.
- Transcribe the 20-minute interviews to a documents for the clients review.
- Interacting directly with clients about any candidate’s feedback, questions or comments.
- Updating candidates’ status in TempWorks.
- Working under deadlines.
- Scheduling interviews for the clients hiring managers with the candidates.
- Support the onboarding process if needed.
Product specialist
DJ Orthopedics (Enovis)
06.2020 - 05.2021
- In depth knowledge of the company’s products
- Answering phone calls, e mails and chats from customer care company agents, sales reps., doctors, physical therapists, end users and resellers to provide features, functions and specs of DJO’s products and orders.
Service operation representative
Plantronics Mexico
05.2015 - 02.2020
- 4 and a half years on service inbound, outbound calls, e-mails, chats and quick faxes.
- Managed relationships with distributors, resellers and end users.
- Used Salesforce and Oracle platforms.
- Submitted orders through Oracle for distributors, resellers, end users and government institutions.
- Provided credits through Oracle for incorrect invoices.
- Worked with RMA´s and warranty policy for returns.
- Provided cost quotes to customers.
- Tacking orders in Oracle and with different couriers.
- Checking and monitoring internal inventories.
- Resolved issues with unsatisfied customers.
- Up sales
Technical Support Representative
Plantronics Mexico
06.2010 - 05.2015
- 5 Years on tech support inbound and outbound B2B, B2C calls and e-mails.
- Managed high level of calls from different parts of the world (Canada, Australia, Europe, USA, Latin America, and Puerto Rico).
- Listening, analyzing and resolving customer concerns, issues and inquiries.
- Provided Proper troubleshooting to ensure resolution.
- Used Salesforce and Lightyear software.
Education
Lic. En actividad física y deportes. -
Universidad Autónoma de Baja California
Técnico en administración y contaduría -
Instituto Frontera A.C.
Tijuana, BCNSkills
- Excellent customer service
- Adaptable to change
- PC and Mac Software knowledge
- Oracle
- Salesforce
- Internet Troubleshooting Skills
- Hardware Knowledge
- Very proficient in Excel, Word, Paint, etc
- Verbal and written English 95%
- GMDS
- Eightfold
- Umantis
- Tress
- Success Factors
- Great Soft Skills
- Very coachable
- Hard worker
- Resilient
- Leadership skills
- Coaching skills
Job References
- Manuel Ovalle (664) 393 - 4268
- Violeta Rivas (664) 188 - 2814
- Mario Gutierrez (664) 497 - 1755
- Javier Nuno (686) 188 - 2939
LinkedIn Profile
- https://www.linkedin.com/in/daniel-gutierrez-261092206/
Personal Information
Timeline
Talent Development & Tier 1 Team Lead
Infineon Technologies
10.2023 - Current
HR People Services Specialist
Infineon Technologies
05.2023 - Current
Account manager
SmartCo Packaging
01.2023 - 02.2023
Recruitment Associate
Eastridge Workforce Solutions
05.2022 - 01.2023
Staffing Associate
Eastridge Workforce Solutions
05.2021 - 05.2022
Product specialist
DJ Orthopedics (Enovis)
06.2020 - 05.2021
Service operation representative
Plantronics Mexico
05.2015 - 02.2020
Technical Support Representative
Plantronics Mexico
06.2010 - 05.2015
Técnico en administración y contaduría -
Instituto Frontera A.C.
Lic. En actividad física y deportes. -
Universidad Autónoma de Baja California