Daniel Martin Del Campo
Biochemistry Engineer
Aguascalientes
Summary
Proven track record in IT support, with expertise in Active Directory and ServiceNow. Excelled in troubleshooting and preventive maintenance, enhancing system reliability. Skilled in Linux Admin and effective communication, consistently achieving client satisfaction.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Service Desk Associate L1
Tech Mahindra
10.2023 - 07.2024
- Answered calls, emails and tickets via ServiceNow following ITIL processes to assist customers with basic troubleshooting support, bug fixes and configuration issues.
- Aided new employees on setting up their first day login credentials, multifactor authenticator methods and passwords, software installation, hardware and software troubleshooting.
- Intermediate-level support to end-users for Windows (Active Directory)
Service Desk Associate L2
Tata Consultancy Services
01.2022 - 10.2023
- Responsible for answering tickets via ServiceNow and calls in real time to address outages from applications and overall systems for the client.
- Management of the servers and backend configurations of the internal client applications.
- Carried out scheduled preventive checks and basic maintenance on
F5/A10 balancers through production change tickets as well to address urgent changes due to system outages.
Education
Bachelor of Science - Chemistry
Universidad Autónoma De Aguascalientes
Aguascalientes 01.2012 - 12.2024
Skills
Help Desk
Active Directory
Service Now
Linux Admin
Microsoft Office
Timeline
Service Desk Associate L1
Tech Mahindra
10.2023 - 07.2024
Service Desk Associate L2
Tata Consultancy Services
01.2022 - 10.2023
Bachelor of Science - Chemistry
Universidad Autónoma De Aguascalientes
01.2012 - 12.2024
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