Daniel Alejandro Saldivar Acevedo
Summary
High sense of responsibility organized and proactive Bilingual Agent with 15 years of experience in customer service as a (Bilingual call center agent, Customer service cashier, Restaurant operations manager). Excellent interpersonal skills, outgoing personality, respectful of hierarchies,committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
12
12
years of professional experience
Work History
Data Processing Analyst
New York Life Insurance Company Project (TATA Consultancy Services)
2021.03 - 2022.08
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Completed time-sensitive data entry requests.
- Clearly communicated entry status via email or phone with other departments.
- Data process.
- Spoken communication guidelines to ease the application process for customers within the U.S.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
Customer Service Cashier
Radiomovil Dipsa S.A. De C.V. (TELCEL)
2015.08 - 2019.08
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted cash in register drawer at beginning and end of shift.
- Support and serve English-speaking clients.
- Help customers complete purchases, locate items and join reward programs to promote royalty,satisfaction and sales goals.
Operations Manager - Waiter
Asado Uruguayo Restaurant
2010.04 - 2015.08
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Carried out complete opening-closing and shift change duties to keep restaurant working efficiently and teams ready to meet customers needs.
- Maintain customer satisfaction by clarifying concerns about orders .
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Review financial reports.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Bachilleres De Veracruz
Veracruz, Ver. Mexico.08.1998
Skills
- Conflict Resolution
- Adaptability
- Integrity
- Serenity
- Emotional intelligence
- Easy of communication
- Resilience
- Goal orientation
- Multitasking
- Decision making
- Active Learning
- Customer Inquiries
Languages
English
Advanced (C1)
Timeline
Data Processing Analyst
New York Life Insurance Company Project (TATA Consultancy Services)
2021.03 - 2022.08
Customer Service Cashier
Radiomovil Dipsa S.A. De C.V. (TELCEL)
2015.08 - 2019.08
Operations Manager - Waiter
Asado Uruguayo Restaurant
2010.04 - 2015.08
High School Diploma -
Bachilleres De Veracruz
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