Daniela Michelle González Muñoz
Aguascalientes
Summary
Personable and driven with strong analytical skills and knack for problem-solving. Possesses solid understanding of business operations and financial principles, coupled with proficiency in data analysis and project management. Aims to drive efficiency and contribute to organizational success through innovative solutions.
Overview
3
3
years of professional experience
Work History
Becario Administrativo
Logística Loger
06.2024 - Current
- Gained knowledge of company policies, protocols and processes.
- Supported the periodic dispatch of updated account statements for customer convenience.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Ensured the collection of current documentation from vendors and customers.
- Processed payment supplement requests for suppliers.
- Examined expense accounts meticulously to maintain financial accuracy and policy compliance.
Asistente De Marketing Digital
English4all
01.2022 - 06.2023
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Asistente Telefónico De Soporte Técnico
Teleperformance
09.2022 - 02.2023
- Achieved high first-call resolution rates by effectively utilizing resources and knowledge base to address customer issues.
- Participated in periodic performance reviews, implementing feedback to continuously enhance knowledge and skills for optimal job performance.
- Proactively identified opportunities for process improvements within the call center environment, aiding in the development of more efficient workflows.
- Adhered to strict confidentiality protocols when handling sensitive customer information, ensuring compliance with industry regulations and company policies.
Education
Lic. Economía
Universidad Autónoma De Aguascalientes
Aguascalientes, Mexico06-2025
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Negotiation
- Resource utilization
- Business administration
- Data interpretation
- Vendor management
- Financial management
Languages
ingles
Upper intermediate (B2)
Timeline
Becario Administrativo
Logística Loger
06.2024 - Current
Asistente Telefónico De Soporte Técnico
Teleperformance
09.2022 - 02.2023
Asistente De Marketing Digital
English4all
01.2022 - 06.2023
Lic. Economía
Universidad Autónoma De Aguascalientes
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