Daniela Monserrat Serrano Avendano
Mexicali
Summary
Dynamic logistics professional with a proven track record at Transportes EDR, excelling in communication and conflict management. Enhanced dispatch efficiency through innovative routing strategies, achieving timely deliveries. Skilled in resource coordination and payroll accuracy, fostering strong team collaboration and improving operational processes. Committed to driving continuous improvement in fast-paced environments.
Positive, organized, and detail-oriented, bringing solid foundation in logistics and coordination. Knowledgeable in scheduling and routing, coupled with strong communication and problem-solving skills. Capable of optimizing operations to ensure efficient and timely dispatch services.
Overview
3
3
years of professional experience
Work History
International Dispatch Coordinator
Transportes EDR
08.2024 - Current
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Organized paperwork and explained individual job parameters for each assignment.
- Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Received new orders, prepared documentation, and assigned personnel.
Payroll Administrative Assistant
Transportes EDR
02.2022 - 08.2024
- Responded promptly to employee inquiries, providing reliable information on payroll-related topics such as deductions and leave accruals.
- Assisted in budget preparations for the fiscal year-end closings by providing detailed reports on personnel expenses.
- Enhanced accuracy in payroll calculations for timely and error-free pay distribution to employees.
- Prepare statements of earnings for employees, indicating gross and net salaries and deductions such as taxes, union dues, garnishments and insurance and pension plans
- Prepare and balance period-end reports and reconcile issued payrolls to bank statements
- Complete and submit documentations for administration of benefits such as pension plans, leaves, share savings, employment and medical insurance
- Inform employees about payroll matters and benefit plans
- Compile statistics and reports
- Maintain records of employee attendance, leave and overtime to calculate pay and benefit entitlements, using manual or computerized systems
- Prepare payroll.
Education
BUSINESS ENGINEERING
INSTITUTO TECNOLOGICO DE MEXICALI
Mexicali, Mexico07-2020
Skills
- Software familiarity
- Teamwork
- Excellent communication
- Critical thinking
- Organizational skills
- Conflict management
- Scheduling proficiency
- Transportation
- Logistics management
- Communication management
- Resource coordination
- Multitasking Abilities
Timeline
International Dispatch Coordinator
Transportes EDR
08.2024 - Current
Payroll Administrative Assistant
Transportes EDR
02.2022 - 08.2024
BUSINESS ENGINEERING
INSTITUTO TECNOLOGICO DE MEXICALI
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