Daniel Arturo Sandoval Balderrama
IT PM - Infrastructure Lead
León,GUA
Summary
Dynamic and results-driven IT Infrastructure Lead and Project Manager with over 24 years of experience in IT and leading corporate initiatives and managing large-scale projects. Expertise in project management, strategic planning, and team collaboration. Proven track record of achieving KPIs and SLAs, enhancing client satisfaction, and driving technological advancements. Skilled in ITIL methodologies, problem-solving, and continuous improvement. Adept at leading cross-functional teams to deliver high-quality IT solutions. Certified in Microsoft Azure Fundamentals and Scrum Master.
Overview
25
25
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT PM - Infrastructure Lead
Oshkosh Equipment Manufacturing
3 2015 - Current
- Directed IT digitization and product transfer projects, increasing production efficiency by 25%
- Managed third-party vendors, achieving 100% project delivery success
- Implemented KPIs and SLAs, boosting client satisfaction by 30%
- Strategically executed technology programs aligning with organizational goals, enhancing operational efficiency
- Developed Power BI dashboards, reducing report generation time by 30%
- Automated processes with Nintex Workflows in SharePoint, improving productivity by 20%
- Led IT teams to timely deliver projects, maintaining high-quality standards
- Enhanced incident response through effective escalation matrices.
- Established strong relationships with clients, vendors, and stakeholders to facilitate smooth project execution.
- Conducted detailed project reviews to identify areas for improvement and implement necessary changes for future success.
Global IT Systems Leader
Jabil, Guadalajara
06.2007 - 02.2015
- Spearheaded Citrix Thin Client rollouts, optimizing resource utilization across facilities
- Automated patching processes, increasing system reliability and reducing downtime
- Directed global IT strategy implementation, aligning with business objectives and fostering innovation
- Conducted root cause analysis, driving continuous improvement in IT operations.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
IT Coordinator
Jabil, Reynosa
04.2005 - 05.2007
- Oversaw the installation of network infrastructure for a new industrial facility, ensuring compliance with best practices
- Managed OS and application deployments on 300 computers, ensuring seamless network integration
- Played a key role in hiring IT personnel, selecting suitable candidates to build a strong team.
IT Senior Support Specialist
Jabil, Chihuahua
07.2000 - 04.2005
- Led support engineers team, minimizing downtime and ensuring operational continuity
- Installed and maintained computer systems, peripherals, and software applications
- Identified and implemented process improvements, enhancing efficiency and reducing costs.
Education
Diploma in Project Management -
Instituto Tecnológico de Estudios Superiores de Monterrey
04.2023 - 05.2023
SCRUM Master - undefined
Kym Soluciones
11.2023 - undefined
Computer System Engineering -
Instituto Tecnológico de Chihuahua II
Skills
- ITIL
- Microsoft Azure
- Power BI
- SCCM
- SharePoint
- Scrum Framework
- Stakeholder Management
- Root Cause Analysis
- Project Planning
- Project Management
- Budget Administration
- Technical Support
Certification
Microsoft Azure Fundamentals, I371-1034
Timeline
SCRUM Master - undefined
Kym Soluciones
11.2023 - undefined
Diploma in Project Management -
Instituto Tecnológico de Estudios Superiores de Monterrey
04.2023 - 05.2023
Global IT Systems Leader
Jabil, Guadalajara
06.2007 - 02.2015
IT Coordinator
Jabil, Reynosa
04.2005 - 05.2007
IT Senior Support Specialist
Jabil, Chihuahua
07.2000 - 04.2005
IT PM - Infrastructure Lead
Oshkosh Equipment Manufacturing
3 2015 - Current
Computer System Engineering -
Instituto Tecnológico de Chihuahua II
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