Daniel Enrique Bartolo Elizalde
Tijuana
Summary
Proactive Department Coordinator with extensive experience in project management and web development. Successfully completed over 150 projects while leading cross-functional teams to deliver high-quality projects on time and within budget. Skilled in project management, bilingual communication, order/data entry processing, and as a customer service executive, bringing strong leadership and innovative solutions to new opportunities.
Overview
9
9
years of professional experience
Work History
Marketing Department Coordinator
IdeaPros Inc
Tijuana, Baja California, Mexico (Remote)
10.2021 - Current
- Successfully project managed and completed over 150 projects for company clients and partners.
- Currently Coordinating the IdeaPros company Marketing Department, leading a team of web developers that deliver high-quality projects and assets on time and within budget.
- Leading a team of 1 marketing assistant, 3 website developers. 1 website designer, 1 website copywriter.
- Planned, designed, and scheduled phases for large projects.
- Exceeded client expectations by delivering exceptional results through innovative design solutions and efficient project management.
- Collaborated with in-house web designers to create sleek and innovative PSD designs.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Contributed to overall company success by designing visually appealing websites that effectively conveyed brand identity and messaging goals, ultimately leading to increased user engagement rates.
- Developed and implemented training to enhance staff skills and productivity.
Customer Service Executive
Maxonlift
Tijuana, Baja California, Mexico
08.2019 - 10.2021
- Purchase Order processing for Company's #1 Client.
- Completed data entry tasks with accuracy and efficiency.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Enhanced customer satisfaction with accurate and timely order processing.
- Contributed to a reduction in backorders through careful inventory tracking and proactive communication with warehouse staff.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Input order information into system and updated customer accounts to document and track customer orders.
- Supported team members during peak times, balancing workload within the department efficiently.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
Bilingual Assistant
Confie
Tijuana, Baja California, Mexico
09.2017 - 09.2019
- Exceeded sales consistently by building strong relationships with clients and understanding their specific insurance requirements.
- Managed appointment calendars for multiple insurance agents, optimizing their schedules for maximum productivity over the phone.
- Delivered accurate quotes to prospective clients quickly, demonstrating promptness and professionalism that reflected positively on the agency''s reputation.
- Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
Customer Service Representative
TELVISTA
Tijuana, Baja California, Mexico
06.2015 - 09.2017
- Responded to customer requests over the phone for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Cobach Plantel El Florido
Calle Geranio S/n Primera Seccion, El Florido, 22207.2017
Skills
- Project Management
- Department Coordinator
- Web development projects
- Website and Design management
- Purchase Order Processing
- Data Entry
- Shipping procedures
- Customer service expertise
- Fluent Bilingualism
- Team Leadership
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Marketing Department Coordinator
IdeaPros Inc
10.2021 - Current
Customer Service Executive
Maxonlift
08.2019 - 10.2021
Bilingual Assistant
Confie
09.2017 - 09.2019
Customer Service Representative
TELVISTA
06.2015 - 09.2017
High School Diploma -
Cobach Plantel El Florido