Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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DANIEL H. SEGAL KISCHINEVZKY

DANIEL H. SEGAL KISCHINEVZKY

Mexico City

Summary

Over 20 years of succesfully managing and directing leading multicultural environments at global firms in a progressively responsible professional experience in diverse fields related to operations (Contact and Engagement Centers) and commercial (Sales and Customer Management). Time and project management skills always focused and oriented to ensure budgeted results and business goals are achieved and teams are recognized for their performance achievements. Highly capable to learn and deliver immediate results on individual and team objectives. Passionate for new business achievements and growth . Deep knowledge of stakeholders at the Travel Industry , past member of the Board at the Asociacion Metropolitana de Agencias de Viajes interacting with owners/directors of the travel agency industry as well as airlines , hotel companies and service providers. Total, proficiency on Microsoft Office, all Global Distribution Systems on the Travel Industry (Sabre,Amadeus,Travelport) , Call Center Platforms and KPI`s.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Operations Director

Qualfon-Telemark
04.2020 - Current
  • Streamlined production processes, increasing efficiency by 30% , a revenue increase of 1.2 Million USD and reducing costs by 20%.
  • Led a team of 800+ employees across multiple lines of business to achieve operational excellence , customer retention and loyalty programs.
  • Directing a team of support managers ensuring on time delivery of ramping activities to achieve and exceed commitments of quality and call volume to customers
  • Developing and maintaining effective internal and external quality assurance; managing metrics, and reporting statistical performance levels related to the call center.
  • Participate at creation and manage the budgets, forecasts, and financial reports to support decision-making and ensure financial stability.
  • Implemented Quality Assurance Software to monitor online performance of both voice and text transactions resulting in 34% increase of Customer Satisfaction Score (CSAT) achieving and exceeding contracted SLA`s.

Operations and Admin Director

Arkicontruccion Inmobiliaria y Desarrollo Urbano S.A de C.V
02.2017 - 12.2019


  • Performed industry benchmark to identify and promote products on specialized ecommerce tools to increase visibility and revenue achieving 2018 yearly budget.
  • Saved the company $500,000.00 MXP annually by renegotiating supplier contracts and implementing cost-effective inventory management practices.
  • Managed a project budget of $1 million MXP, completing the project $100,000 under budget through efficient resource allocation and expense tracking.

Director Global Reservations Sales & Customer Care

Marriott International Inc.
04.2010 - 12.2016
  • Sales revenue increase year over year based on budget of $20 Million USD ( 12,8% ) increasing Market Share by 8 ppt.
  • Developed and implemented a plan to enter new markets in Central and South America capturing $8 Million USD the first year with 20% incremental the following year ( 2015 ).
  • Conducted market analysis to design unique products and grew leisure market share by 17%.
  • Participated in industry workshops and venues to keep close relations with Travel Agency leaders and OTA`s executives to increase product visibility and deepen commercial relationship.
  • Implemented pricing strategies that allowed for high flexibility of net/bulk rates for Wholesalers and OTA`s to promote the brands representing an increase of sales of $6 Million USD quarterly on 2015.
  • Carried out all necessary actions to ensure that the business unit meet its financial , labour and legal obligations.

Domestic Sales Director

Carlson Wagonlit Travel
01.2008 - 03.2010
  • Increased overall sales volume by 32% by participating on multinational and local RFP's representing the higher new corporate clients addition in the previous 2 years
  • Negotiated and closed agreements with large corporate accounts and monitored and analyzed performance metrics.
  • Established strong relationships with key clients for long-term business growth and retention.
  • Developed and assigned monthly sales quotas based on annual budget to 5 regional sales managers in country.
  • Expanded the company''s market share by identifying and closing new business with incremental revenue of 5 Million USD.

Country Manager

Travel One International
01.2004 - 11.2007
  • Implemented a commissions and bonuses structure to the sales force that represented a 50% increase over the budgeted total sales for the period by the company during my first year, from 500K to 1.2 million dollars

General Director

Despacho Turístico, S.A de C.V
01.1991 - 01.2001

Skills

  • New Business Development

  • Customer Relationship Management

  • Strategic planning and execution

  • Staff Training and Development

  • Operations Management

  • Budgeting & Forecasting

  • Contract Negotiations

  • P&L Administration

  • Cost analysis and savings

  • Performance Management

Certification


  • Six Sigma Green Belt - 2021
  • Dynamic Teams - 2015
  • Change Management, New Behaviors for Improved Performance - 2013
  • Seven Habits of Highly Effective People - 2012


Languages

Spanish
English

Timeline

Operations Director

Qualfon-Telemark
04.2020 - Current

Operations and Admin Director

Arkicontruccion Inmobiliaria y Desarrollo Urbano S.A de C.V
02.2017 - 12.2019

Director Global Reservations Sales & Customer Care

Marriott International Inc.
04.2010 - 12.2016

Domestic Sales Director

Carlson Wagonlit Travel
01.2008 - 03.2010

Country Manager

Travel One International
01.2004 - 11.2007

General Director

Despacho Turístico, S.A de C.V
01.1991 - 01.2001

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DANIEL H. SEGAL KISCHINEVZKY