Daniel Isaias Torres Razo
Tijuana, B.C.
Summary
Dynamic appointment setter with a proven track record at Confíe Seguros, excelling in client relationship management and script memorization. Leveraged exceptional telephone etiquette to enhance customer satisfaction and retention, ensuring seamless scheduling of medical appointments. Known for a positive attitude and clear communication in high-volume call environments.
Overview
2
2
years of professional experience
Work History
Appoinment Setter
Confíe Seguros
Tijuana, B.C.
02.2023 - 04.2025
*Scheduled medical appointments for medical insurance members for in home and virtual video assesments.
Customer Sales and Service Expert
Telvista
Tijuana. B.C. Mexico
12.2023 - 02.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Education
Diploma -
Canoga Park High School
San Fernando Valley California06.2004
Diploma -
Sutter Middle School
Winnetka California06.2000
Skills
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- High-volume call environments
- Script reading
- Cold calling
- Client relationship management
- Phone etiquette expert
- Setting appointments
- Computer skills
- Clear communication
- Attention to detail
- Empathy and patience
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Sales and Service Expert
Telvista
12.2023 - 02.2024
Appoinment Setter
Confíe Seguros
02.2023 - 04.2025
Diploma -
Canoga Park High School
Diploma -
Sutter Middle School