Daniel John Smith
Monterrey
Summary
Resourceful Key Account Manager with strengths in customer service. Amiable, sharp, keen-eyed and hard-working team player. High attention to detail, leading to proven success in cultivating and growing customer relationships. Previously responsible for over 40% of current turnover & the fastest team member to surpass one million sterling in turnover. Highly organized & efficient, and easily able to adapt to new technologies.
Overview
12
12
years of professional experience
Work History
Key Account Manager & Administrator
Envoprint
06.2021 - 12.2025
- Responsible for communicating with clients to acquire new orders and liaise with production and graphics to ensure their requirements are possible and met
- Spearheaded the improvements to the website with new features, pages and options as well as new advertising possibilities
- Cultivated solid and loyal relationships with existing clients to deliver demand generation.
- Worked with our SEO ranking partner to help target our digital presence towards market trends
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Mentored junior team members, fostering skills in account management and relationship building.
- Managed contract negotiations, ensuring favorable terms while maintaining strong client partnerships.
- Strengthened client relationships through regular communication and effective problem solving.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Assistant Store Manager
H. Samuel
08.2018 - 06.2021
- Handling the majority of repairs, bespoke orders, undertaking store audits voluntarily and ensuring all procedures are adhered to
- Represented the company as part of the GIS (Go In Store) team, that handle web based video calls relating to service issues, sales, repairs and anything else
- Delegated work based on sales targets and individual employee strengths.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Completed audits and risk assessments to achieve regulatory compliance.
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented inventory management procedures to optimize stock levels and reduce discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Sales Team Leader to Assistant Manager
Maplin Electronics
01.2014 - 01.2018
- Team leader to assistant manager in less than 18 months I have proven myself as an asset, having natural rapport with many customers and finding solutions to their problems
- Worked as the warehouse manager, organizing, performing stock takes of thousands of items and correcting the levels accordingly, performing weekly, quarterly and annual audits
- Taking all deliveries and organizing all outgoing transfers along with procuring stock from head office and other stores
- Proving my organizational skills, proficiency and ability to meet deadlines
- Complex display fitting & implementation to schedules provided
Education
Fundamentals of Digital Marketing - Marketing
Google
Current
Diploma of Higher Education - Accounting & Bookkeeping
AAT
Higher National Diploma - Information Technology
Skegness Academy
Skegness, LINNVQ Level 2 - Automotive technologies
Skegness Academy
Skegness, LINGCSEs - English Language, Mathematics, English Literature, Science, Art & Design, History
Skegness Academy
Skegness, LIN2008
Skills
- Sales and marketing
- Business administration
- Financial forecasting
- Sales reporting
- Microsoft Office/Google Workspace (Outlook, Excel, Word, Teams, Docs, Sheets, Gemini, Gmail, etc)
- Statistics analysis
- Project Management
- B2B Sales
- Client relationship building
- Business development
- Key account management
- Social media marketing
- Organizational skills
References
Two professional and one personal, available upon request.
Timeline
Key Account Manager & Administrator
Envoprint
06.2021 - 12.2025
Assistant Store Manager
H. Samuel
08.2018 - 06.2021
Sales Team Leader to Assistant Manager
Maplin Electronics
01.2014 - 01.2018
Diploma of Higher Education - Accounting & Bookkeeping
AAT
Higher National Diploma - Information Technology
Skegness Academy
NVQ Level 2 - Automotive technologies
Skegness Academy
GCSEs - English Language, Mathematics, English Literature, Science, Art & Design, History
Skegness Academy
Fundamentals of Digital Marketing - Marketing
Google