Danielle Reynolds
Summary
Results-driven professional with a strong background in customer service and direct support. Known for exceptional problem-solving abilities, attention to detail, and effective communication. Ready to leverage experience to create positive impacts in client lives.
Overview
2027
2027
years of professional experience
Work History
Direct Support Professional
Turn Community services
Layton
2025 - Current
- Supported individuals in daily living activities and personal care to promote independence and quality of life.
- Supported clients in developing social and communication skills.
- Collaborated with team members to implement individualized service plans.
- Monitored client behavior and reported changes to supervisors.
- Organized and led recreational activities to increase client engagement and enhance overall well-being.
- Documented client progress and maintained accurate records consistently.
- Provided companionship and emotional support to clients in need.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Aided individuals with personal care, meal preparation, and medication reminders to ensure health and daily routine compliance.
Safety and Security
Youth Opportunity Inc
Hastings
04.2025 - 09.2025
- Participated in management meetings to contribute insights on new safety and security initiatives.
- Supervised residents in the dormitory, ensuring adherence to safety and security protocols.
- Ensured compliance with company policies and procedures related to safety and security.
- Adhered to company policies regarding safety and security procedures.
- Oversaw safety and security measures for residents in the facility.
Cashier
Wendy s
St.Augustine
10.2024 - 05.2025
- Process customer transactions accurately and efficiently at busy fast-food location.
- Guided customers in menu selection and accommodated special requests to enhance dining experience.
- Maintain cleanliness and organization of cash register area throughout shifts.
- Handle cash, credit, and digital payment methods with precision and care.
- Resolved customer inquiries and issues swiftly to improve overall satisfaction.
- Trained new cashiers on procedures and customer service techniques to ensure consistent service quality.
- Follow health and safety guidelines while preparing food items for service.
- Handled cash and credit card transactions to provide customers with correct change and receipts.
Deli Clerk
Winn Dixie
Green Cove Springs
07.2018 - 06.2022
- Guided customers in selecting deli products to enhance their shopping experience.
- Operated slicing machines to prepare meats and cheeses efficiently.
- Maintained cleanliness and organization of the deli counter area.
- Collaborated with team members to ensure timely service during peak hours.
- Restocked shelves with fresh products and rotated inventory to ensure quality and availability.
- Provided information on product ingredients and nutritional facts to customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers warmly, providing assistance to foster a welcoming environment.
Customer Service Representative
Teleperformance
Ogden
07.2015 - 05.2018
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Delivered knowledgeable and friendly service to effectively resolve customer problems and promote satisfaction.
- Guided customers through product features and provided usage instructions.
- Conducted follow-up communications to confirm resolution effectiveness and boost customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in training sessions to stay updated on product knowledge and policies.
Education
Vocational Certificate - Culinary Arts
FCTC
St.Augustine, Fl06-2011
Associate of Science - Criminal Justice
FSCJ
Jacksonville, Fl06-2003
Skills
- Client advocacy
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Adaptability and flexibility
- Effective communication
- Time management
Timeline
Safety and Security
Youth Opportunity Inc
04.2025 - 09.2025
Cashier
Wendy s
10.2024 - 05.2025
Deli Clerk
Winn Dixie
07.2018 - 06.2022
Customer Service Representative
Teleperformance
07.2015 - 05.2018
Direct Support Professional
Turn Community services
2025 - Current
Vocational Certificate - Culinary Arts
FCTC
Associate of Science - Criminal Justice
FSCJ