Daniel O. Ochoa
Tech, Sales, Loans And Medical Interpretation.
Summary
Experienced medical language specialist prepared for high-impact communication roles in healthcare settings. Strong background in bridging language barriers between patients and medical staff, ensuring accurate and effective communication. Focus on teamwork and adaptability, delivering reliable results in dynamic environments. Skilled in medical terminology, cultural competence, and active listening. Valued for professionalism, empathy, and collaborative spirit.
Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Meticulous Loan Officer bringing 6 years of financial industry experience. experience doing phone sales in a call center-esque environment. I have a dedicated workspace, equipment, and strong internet connection basic knowledge of working with Excel or Google Sheets (or are willing to learn) Evaluates clients' financial health and credit worthiness to pair with favorable loan products.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Medical Interpreter
Humanquality
06.2023 - 04.2026
- Facilitate communication between healthcare providers and patients who speak different languages.
- Translate diagnoses, treatment plans, medication instructions, and other medical information from healthcare providers to patients and vice versa.
- Enable patients to express their concerns, ask questions, and participate fully in their care, while also helping providers understand patient needs and perspectives.
- Understand medical procedures and potential risks, ensuring they can make informed decisions about their healthcare.
- Help prevent misunderstandings that could lead to medical errors or adverse events.
- Maintain confidentiality, accuracy, and impartiality, upholding the integrity of the healthcare interaction.
- Outbound inbound calls
Tech /sales Ambassador (English/Spanish)
Alorica
02.2021 - 04.2023
- Have effective communication and negotiation skills, being able to overcome objections and find solutions.
- Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as humanly possible.
- Effective win - win negotiation on overdue account payments
- General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
- Listen, respond, and resolve consistently on every call throughout my shift.
- Comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
- Increase/maintain healthy pipeline coverage for the sales team.
- Create and manage databases, list of potential clients.
- Experience with Agile projects.
- Understanding databases' basic usage.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Consumer Loan Processor
Redial Sa De Sv
03.2018 - 04.2021
- Developed expertise in various loan products, including conventional mortgages, FHA loans, and VA loans, enabling comprehensive service offerings for a diverse clientele.
- Ensured compliance with federal and state regulations by staying up-to-date on industry guidelines and applying them consistently throughout the document processing workflow.
- Enhanced customer satisfaction with timely and accurate processing of loan documents, resulting in increased client retention.
- Regularly communicated with loan officers to provide updates on application status and request additional documentation when necessary.
- Attending inquiries related to financial and cash management products
- Cash analysis and Loan comparison reports
- Maintain constant communications with Senior Managers to enhance sales process
- Management of Client portfolio: Generate and ensure contacts, Follow-up when needed, monitoring Deals, etc.
- Handling emails, phone calls and texts from current clients and potential ones.
- Providing an outstanding service and using sales materials on demand.
- Gather personal information from new clients
- Transfer if needed.
- Completed loan applications
- Take payments
- Follow ups
- Outbound call
- Inbound calls
- Regulatory compliance
- Underwriting support
- Customer service
- Ensured compliance with federal and state regulations by staying up-to-date on industry guidelines and applying them consistently throughout the document processing workflow.
Loan Processor
A.C.S.I.
03.2015 - 02.2018
- Gather personal information from new clients
- Customer service
- Take payments
- Transfers if needed.
- Follow ups
- Inbound calls
- Outbound calls
Refinance Car Loans
Confie
03.2012 - 01.2015
- Gather personal information from new clients
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Appointment setter
- Follow ups
- Outbound
- Inbound
- Transfer
Car Insurance Agent
Confie
03.2010 - 01.2012
- Customer service
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Upgraded plans if need it
- Take payments
- Provided Documents as needed
- Transfer calls
- Inbound, outbound calls
Education
High School Diploma -
HP High
LAUSD 05.2001 -
No Degree - Business Administration
El Camino College
Torrance 02.2009 - 02.2011
Skills
Interpretation accuracy
Medical terminology
Strong memory retention
Bilingual communication
Effective Note-taking
Problem-solving aptitude
Complete loan application
Document analysis
Analyze financial histories
Underwriting support
Eligibility determination
Loan approvals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Timeline
Medical Interpreter
Humanquality
06.2023 - 04.2026
Tech /sales Ambassador (English/Spanish)
Alorica
02.2021 - 04.2023
Consumer Loan Processor
Redial Sa De Sv
03.2018 - 04.2021
Loan Processor
A.C.S.I.
03.2015 - 02.2018
Refinance Car Loans
Confie
03.2012 - 01.2015
Car Insurance Agent
Confie
03.2010 - 01.2012
No Degree - Business Administration
El Camino College
02.2009 - 02.2011
High School Diploma -
HP High
05.2001 -