Daniel Sarir Apátiga Pérez
Biomedical Engineer
La Purisima Ticoman,CMX
Summary
Biomedical Engineer that enhance customer satisfaction through expert resolution of technical issues. Skilled in Remote Support and Effective Communication, knowledge in Incident Management and System Administration, improving client relationships and support efficiency.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Support Engineer
Vitalmex
09.2022 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Technical Support Engineer
MAW Asociados
05.2021 - 08.2022
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Education
Master of Science - Health Administration
Universidad Internacional De La Rioja
CDMX 05.2001 -
Bachelor of Science - Biomedical Engineering
Instituto Politécnico Nacional
CDMX, Mexico 05.2001 -
Skills
Remote Support
Technical Support
Incident Management
System Administration
Effective Communication
Certification
MBA Essentials, The London School of Economics and Political Science
Timeline
Skills, Business for all Program, Harvard Business Publishing
10-2023
Support Engineer
Vitalmex
09.2022 - Current
MBA Essentials, The London School of Economics and Political Science
08-2022
Technical Support Engineer
MAW Asociados
05.2021 - 08.2022
Master of Science - Health Administration
Universidad Internacional De La Rioja
05.2001 -
Bachelor of Science - Biomedical Engineering
Instituto Politécnico Nacional
05.2001 -
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