Carlos Daniel Flores Villasana
QA Functional
Mexico City
Summary
QA Lead with 6 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
8
8
years of professional experience
1
1
Certificate
10
10
years of post-secondary education
Work History
Business Analyst
Wikitek S.A. DE C.V. UVM
Mexico City
02.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
QA Manual Tester
Femsa Digital
Mexico City
11.2022 - 10.2023
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Advised manager of issues that could affect schedule, budget or quality of Mobile App.
- Wrote system requirements and tracked quality assurance metrics using JIRA and for the metric use Qmetry.
- Debugged in Firebase Mobile event problems and identified corrective actions such as Tag error or doesn't appear.
- Developed and implemented tests to assess product quality of Mobile app.
- Collaborated with Product and Transversal team for testing and release management to achieve high-quality production of Mobile app.
- Worked extended hours when necessary to meet deadlines.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Completed in-depth usability testing on Android and iOS mobile devices.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
- Organize the team for implement a new way of work for the new projects
QA Manual Tester
GoNet Chubb USA/Canada
Mexico City
05.2022 - 11.2022
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Advised manager of issues that could affect schedule, budget or quality of Insurance Policy system.
- Wrote system requirements and tracked quality assurance metrics using Azure.
- Collaborated with USA and Canada team for testing and release management to achieve high-quality production of Insurance Policy system.
- Worked extended hours when necessary to meet deadlines.
- Evaluated function and design compliance of every product against design standards and customer needs.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
QA Lead
IT Workers De Mexico CitiBanamex
Mexico City
04.2017 - 05.2022
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed and archived quality documentation.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Kept scripts and test cases updated with current requirements.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
Education
No Degree - Technology Engineer
02.2015 - Current
Skills
Testing plans
Process implementation
Technical Analysis
Bug tracking
Manual test case preparation
Test implementation
Defect monitoring
Documentation skills
Quality processes
Employee training
Organization and Time Management
Planning and Coordination
Multitasking Abilities
Certification
ISTQB - Foundation Level (Degree Pending)
Timeline
Business Analyst - Wikitek S.A. DE C.V. UVM
02.2024 - Current
QA Manual Tester - Femsa Digital
11.2022 - 10.2023
QA Manual Tester - GoNet Chubb USA/Canada
05.2022 - 11.2022
ISTQB - Foundation Level (Degree Pending)
03-2021
QA Lead - IT Workers De Mexico CitiBanamex
04.2017 - 05.2022
Universidad De Valle De Mexico - No Degree, Technology Engineer
02.2015 - Current