Summary
Overview
Work History
Education
Skills
Certification
RELATED PROJECTS
Timeline
CustomerServiceRepresentative

Yered Duarte

El Paso

Summary

Enthusiastic team player and skilled professional with demonstrated proficiency in research, writing, communication, and organizational skills. Active and enthusiastic approach with customer service and technical knowledge.

Overview

5
5
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Service Representative

LogistiCare
Austin
01.2018 - 01.2019
  • Primary job duties
  • Providing superior customer service to clients
  • Efficient and accurate entering of all customer service requests into LogistiCare's data management system
  • Performing all gate keeping functions related to trip authorization, documenting and
  • Resolving complaints and issues.

Aviation Operations Specialist

U.S Army
Fort Drum
01.2011 - 01.2015
  • Process local and cross-country flight clearances
  • Check accuracy of flight plans and coordinate them
  • Maintain flight logs on incoming/outgoing flights and individual flight records
  • Alert crash crews of emergencies
  • Interpret and post weather reports
  • Army aviation operations and record keeping
  • Procedures for scheduling aircrafts and assigning crew
  • Flight planning and airfield operations
  • ACHIEVEMENTS
  • Two Afghanistan campaign medals
  • Army Commendation medal
  • Army Achievement medal
  • Humanitarian Service Medal
  • Global War on Terrorism Service medal
  • NATO medal

Education

Associates - Cyber Security

El Paso Community College

Skills

Python

Wireshark

VirtualBox Manager

Microsoft

Certification

CompTIA Security+

RELATED PROJECTS

  • Malware Analysis – Malware analysis through the use of virtual machines and operating systems such as Remnux, Windows and Flare; to better analyze and dissect custom-made malware
  • Packet Analysis – Practice and daily use of packet analyzers such as Wireshark to better understand performance issues, trace network connections, and suspicious transactions.

Timeline

Customer Service Representative

LogistiCare
01.2018 - 01.2019

Aviation Operations Specialist

U.S Army
01.2011 - 01.2015

Associates - Cyber Security

El Paso Community College
Yered Duarte