DANTE GIOVANNI PARIS HERMOSILLO
Guadalajara, Jalisco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Costumer Service
Beliveo
09.2020 - 10.2021
- Exhibited excellent communications and customer service relations skills.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Maintained exceptional customer service standards throughout every shift.
- Generated reports and tracked customer service metrics on daily basis.
- Collaborated with team members to improve overall customer service experience.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Costumer Service
Teleperformance
11.2021 - 11.2022
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Exhibited excellent communications and customer service relations skills.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Provided comprehensive customer service to drive client satisfaction.
- Increased sales by consistently providing exceptional customer service and product knowledge.
Reservation Agent
Baruk
12.2022 - 06.2023
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
- Updated reservation records with high accuracy, maintaining integrity of booking information.
Front Desk Receptionist
Hard Rock Guadalajara
10.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Hotel Reservations Agent
Riu Hotel
04.2024 - 02.2025
- Conducted regular audits of reservation systems data entry accuracy, identifying areas of improvement for overall efficiency and guest satisfaction.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Utilized various software systems for efficient reservation processing and data management.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
Reservation Agent
TATA
03.2025 - 05.2025
- Updated reservation records with high accuracy, maintaining integrity of booking information.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Certificate of Technical Studies - Technology Education
CECYTEJ
Guadalajara, Jalisco, Mexico07-2020
Skills
- Reservation software
- Telephone reception
- Travel bookings
- Customer engagement
- Typing speed
- Phone etiquette
- Upselling proficiency
- Cost planning
- Call control
- Sales
- Telephone reservations
- Travel sales
- Teamwork
- Teamwork and collaboration
- Safety protocols and procedures
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Cash handling
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Creative thinking
- Microsoft office
- Data entry
Languages
English
Advanced (C1)
Timeline
Reservation Agent
TATA
03.2025 - 05.2025
Hotel Reservations Agent
Riu Hotel
04.2024 - 02.2025
Front Desk Receptionist
Hard Rock Guadalajara
10.2023 - 01.2024
Reservation Agent
Baruk
12.2022 - 06.2023
Costumer Service
Teleperformance
11.2021 - 11.2022
Costumer Service
Beliveo
09.2020 - 10.2021
Certificate of Technical Studies - Technology Education
CECYTEJ
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