DANTE GRACIAN
SENIOR ADMINISTRATOR
Summary
Dynamic professional with extensive experience in office administration and customer service. Skilled in MS Office, graphic design, web developing, translation and adept at managing high-stress situations, ensuring exceptional client experiences while streamlining processes for optimal productivity.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Administrator
INTERFACE DEV STUDIO
08.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Devised and implemented processes and procedures to streamline operations.
General Manager
CAFETOMAS
01.2018 - 08.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Customer Service Representative
CAFETOMAS
10.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided real-time interpretation services to assure an excellent client experience, contributing to seamless communication between customers and employees.
Education
High School Diploma -
CONALEP
05.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Community management and content creation
Translation ENG/SPA
Web development
Graphic Design
Data Entry
Personal assitance
Timeline
Administrator
INTERFACE DEV STUDIO
08.2021 - Current
General Manager
CAFETOMAS
01.2018 - 08.2021
Customer Service Representative
CAFETOMAS
10.2015 - 01.2018
High School Diploma -
CONALEP
05.2001 -