Dante Mandala

• Supervise end-to-end management of staff lifecycle stages.
• Implement development programs successfully.
• Maintain compliance with relevant HR standards.
• Identify and drive process improvement efforts with an eye toward efficiency.

• (Claims Adjuster) Managed a high volume of claim files to resolution.
• Independently made decisions related to liability and coverage.
• (Sales) Personal Auto Insurance Sales
• Hold a Personal Lines Insurance License in 50 states.

• Design weekly email newsletters
• Create social media tiles
• Schedule social media campaigns

• Efficiently processed member gift vendor invoices
• Supported gift entry, payment processing, online gifts, donor acknowledgments and related work in the membership department
• Assisted Member Services team with inquiries via phone & email

• Managed remote offshore QA Team
• Owned project timeline-managed multiple competing priorities
• Managed lifecycle of learning development projects
• Created, maintained, improved tracking systems
• Lead internal status meetings

• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.

Previous roles with iContact

• Learning and Development Manager
• Quality Assurance Manager
• Technical Support Specialist