Dante Marquez Jaime
Unfinished
Zacatecas
Summary
Adept at enhancing customer experiences and streamlining service delivery, I leveraged my exceptional communication and data entry skills at Bread Financial/Teleperformance to significantly improve client satisfaction. My friendly, positive attitude and ability to remain calm under pressure have consistently fostered loyalty and enhanced team efficiency, underscoring my commitment to excellence and dependability in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Bank Costumer Care
Bread Financial/Teleperformance
09.2024 - Current
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Collected feedback from customers to help improve service delivery and banking processes.
- Reached out to existing bank customers and offered personalized support for different needs.
- Educated customers about available services, products and bank resources.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
Cafeteria Worker
Monique Et Lulu Cafe
01.2019 - 01.2020
- Cleaned and sanitized surfaces, tools and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages and utensils per expected use levels.
- Served food according to temperature, safety and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Steward
Meson De Jobito
06.2015 - 12.2015
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Documented kitchen inventory by reviewing stock and counting items.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Education
No Degree - Economics And International Relationships
Universidad Autonoma De San LUios Potosi
San Luis Potosi 05.2001 -
High School Diploma -
Colegio Del Centro
Zacatecas City, Zacatecas, Mexico 05.2001 -
Skills
Stress Tolerance
Friendly, Positive Attitude
Customer Service
Data Entry
Multitasking
Dependable and Responsible
Calm Under Pressure
Verbal Communication
Excellent Communication
Timeline
Bank Costumer Care
Bread Financial/Teleperformance
09.2024 - Current
Cafeteria Worker
Monique Et Lulu Cafe
01.2019 - 01.2020
Steward
Meson De Jobito
06.2015 - 12.2015
No Degree - Economics And International Relationships
Universidad Autonoma De San LUios Potosi
05.2001 -
High School Diploma -
Colegio Del Centro
05.2001 -
Similar Profiles
Renee ColesRenee Coles
Maintenance Assistant at Bread FinancialMaintenance Assistant at Bread Financial
Breshawna WoodberryBreshawna Woodberry
Senior Account Specialist at Bread FinancialSenior Account Specialist at Bread Financial
Michelle CurranMichelle Curran
QA Engineer I at Bread FinancialQA Engineer I at Bread Financial