Daphne Haas
Communications , Public Relations And Hospitality
Mexico City
Summary
Dynamic hospitality manager with proven success at La Malta Restaurant, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and innovative marketing initiatives. Skilled in operations management, fostering a productive work environment that drives performance and boosts service quality.
Overview
15
15
years of professional experience
Work History
Manager in Hospitality and Public Relations
La Malta Restaurant
03.2020 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maximize performance by monitoring daily activities and mentoring team members.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develope MKT and Public Relations programs, in order to bring a gain the customers to the establishment.
Public Relations and Hospitality Coordinator
The Small Grand Hotel
01.2015 - 02.2020
- Created healthy nutritious menus to serve at important functions.
- Identified and resolved customer complaints concerning food or lodging.
- Planned and executed more than 6 special events per year.
- Implemented staff training programs that increased employee efficiency and overall service quality.
Trainer Assessor
Royal Holiday Club
12.2012 - 08.2014
- Contributed to the successful accreditation of training programs by ensuring compliance with industry standards and best practices. ( Time Sharing )
- Developed customized curricula that addressed specific departmental needs, resulting in more targeted skill development among employees.
- Enhanced trainee performance by conducting comprehensive assessments and providing constructive feedback.
- Served as a mentor and resource for newer trainers within the organization, imparting knowledge and best practices to support their professional development.
Dining Room Supervisor
DIF Atizapan
06.2010 - 05.2014
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
- Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
- Contributed to revenue growth by promoting seasonal specials, upselling menu items, and suggesting wine pairings to patrons.
- Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.
- Coordinated efforts among all departments-from the kitchen to floor staff-guaranteeing seamless focus on delivering top-notch customer service.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
Education
Teacher,s Course -
Anglo Mexicano De Cultura
Mexico 05.2001 -
Travel Broker Degree - Tourism And Hospitality
Travel Broker
Florida University 05.2001 -
Bachelor Degree in Communications - Communications, Hospitality And Public Relations
Universidad Del Valle De Mexico
Mexico 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Marketing
Project management
Staff management
Relationship building
Project planning
Verbal and written communication
Complex Problem-solving
Timeline
Manager in Hospitality and Public Relations
La Malta Restaurant
03.2020 - Current
Public Relations and Hospitality Coordinator
The Small Grand Hotel
01.2015 - 02.2020
Trainer Assessor
Royal Holiday Club
12.2012 - 08.2014
Dining Room Supervisor
DIF Atizapan
06.2010 - 05.2014
Teacher,s Course -
Anglo Mexicano De Cultura
05.2001 -
Travel Broker Degree - Tourism And Hospitality
Travel Broker
05.2001 -
Bachelor Degree in Communications - Communications, Hospitality And Public Relations
Universidad Del Valle De Mexico
05.2001 -
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