Dariana Mendoza
China,NLE
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Taco Bell. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and decision-making, I excel at fostering collaboration and resolving complex issues, ensuring a positive environment for both staff and customers.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Burger King
Mcallen Texas
05.2019 - 05.2025
- Supported daily operations by assisting in staff scheduling and task delegation.
- Maintained inventory accuracy through regular checks and updates of stock levels.
- Collaborated with team members to enhance customer service quality and response times.
- Assisted in training new employees on company policies and operational procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
TTEC
Mcallen Texas
05.2024 - 07.2024
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Trained and mentored junior representatives on best practices for service excellence.
- Implemented process improvements that reduced response times for customer queries.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Assistant Manager
Taco Bell
Mission Texas
12.2022 - 04.2024
- Managed communication between departments to ensure alignment on project goals.
- Provided administrative support by organizing meetings and preparing necessary documentation.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Juarez Lincoln Highschool
7801 W Mile 7 Rd, Mission, TX 78574, Estados Unido05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
TTEC
05.2024 - 07.2024
Assistant Manager
Taco Bell
12.2022 - 04.2024
Assistant Manager
Burger King
05.2019 - 05.2025
High School Diploma -
Juarez Lincoln Highschool