DARIANA PACHECO
Overview
9
9
years of professional experience
Work History
Customer Service Representative
INTUGO
02.2021 - 02.2022
- Address customer inquiries and concerns through inbound calls, emails, and chat platforms
- Provided timely and accurate information to customers regarding products, services, and policies
- Resolved customer issues efficiently and professionally to ensure customer satisfaction
Customer Service & Sales Representative
TELEPERFORMANCE
08.2018 - 03.2019
- Engaged with customers through inbound and outbound calls to address inquiries, provide information, and promote products or services
- Demonstrated product knowledge and sales techniques to upsell or cross-sell products and meet sales targets
- Handled a high volume of calls while maintaining a positive and professional demeanor
Shift Manager
CAFE Y GALERIAS CANANEA
08.2016 - 03.2018
- Managed daily operations of the café, including opening and closing procedures, inventory management, and staff supervision
- Trained and supervised barista staff on beverage preparation techniques, customer service standards, and cleanliness protocols
- Handled cash transactions, processed payments, and managed cash registers accurately
Customer Service Representative
AVAS FLOWERS
02.2020 - 03.2020
- Handled incoming customer inquiries via phone, email, and chat, providing prompt and courteous assistance
- Assisted customers with placing orders, tracking deliveries, resolving billing issues, and addressing product inquiries and complaints
- Utilized knowledge of floral products and services to provide recommendations and upsell additional items to customers
BPO Trainer
TASKUS
02.2023 - Current
- Facilitated training sessions for new and existing call center agents, focusing on product knowledge, customer service skills, and company policies and procedures
- Developed training materials, including presentations, manuals, and exercises, to effectively communicate key concepts and skills to trainees
- Perform administrative tasks related to training teammates
- Evaluated trainee performance through assessments, quizzes, and role-playing exercises, ensuring comprehension and mastery of training content
Timeline
BPO Trainer
TASKUS
02.2023 - Current
Customer Service Representative
INTUGO
02.2021 - 02.2022
Customer Service Representative
AVAS FLOWERS
02.2020 - 03.2020
Customer Service & Sales Representative
TELEPERFORMANCE
08.2018 - 03.2019
Shift Manager
CAFE Y GALERIAS CANANEA
08.2016 - 03.2018