Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Dariana Montserrat Flores Martínez

Nuevo Vallarta

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Arrow Energy
11.2023 - 09.2025
  • Assisted customers with inquiries regarding their account status, billing cycles, usage reports, and market transactions, enhancing overall satisfaction and retention rates.
  • Utilized CRM software to maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to streamline customer service processes for efficiency.
  • Assisted with the collection process through inbound and outbound calls.
  • Executed transactions such as transfers, reconnection, and disconnection of services.

Sales and Customer Service Executive

Grupo Vidanta
01.2022 - 08.2023
  • Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
  • Managed sales pipeline, ensuring timely follow-up with prospective clients.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Assisted clients with modifications and cancellations, maintaining detailed records of changes.

F&B Executive

Grupo Vidanta
05.2021 - 08.2021
  • Answered incoming phone calls and emails, and assisted customers by making reservations for the hotels' restaurants and special events.
  • Maintained up-to-date the restaurants' menus and main sites
  • Updated the call center's INTRANET
  • Generated the monthly commissions report

Education

No Degree - Faculty of Health Sciences

Universidad Anáhuac México
Mexico City

High School Diploma -

British American School
Puerto Vallarta, Jalisco
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Report generation
  • CRM system proficiency
  • Service standard compliance
  • Account updating
  • Administrative support
  • Appointment scheduling
  • Follow-up skills
  • Payment processing
  • Call center experience

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Arabic
Beginner (A1)

Timeline

Customer Service Representative

Arrow Energy
11.2023 - 09.2025

Sales and Customer Service Executive

Grupo Vidanta
01.2022 - 08.2023

F&B Executive

Grupo Vidanta
05.2021 - 08.2021

No Degree - Faculty of Health Sciences

Universidad Anáhuac México

High School Diploma -

British American School

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Dariana Montserrat Flores Martínez