Dariana Montserrat Flores Martínez
Nuevo Vallarta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Arrow Energy
11.2023 - 09.2025
- Assisted customers with inquiries regarding their account status, billing cycles, usage reports, and market transactions, enhancing overall satisfaction and retention rates.
- Utilized CRM software to maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to streamline customer service processes for efficiency.
- Assisted with the collection process through inbound and outbound calls.
- Executed transactions such as transfers, reconnection, and disconnection of services.
Sales and Customer Service Executive
Grupo Vidanta
01.2022 - 08.2023
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Managed sales pipeline, ensuring timely follow-up with prospective clients.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Assisted clients with modifications and cancellations, maintaining detailed records of changes.
F&B Executive
Grupo Vidanta
05.2021 - 08.2021
- Answered incoming phone calls and emails, and assisted customers by making reservations for the hotels' restaurants and special events.
- Maintained up-to-date the restaurants' menus and main sites
- Updated the call center's INTRANET
- Generated the monthly commissions report
Education
No Degree - Faculty of Health Sciences
Universidad Anáhuac México
Mexico CityHigh School Diploma -
British American School
Puerto Vallarta, Jalisco 05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Report generation
- CRM system proficiency
- Service standard compliance
- Account updating
- Administrative support
- Appointment scheduling
- Follow-up skills
- Payment processing
- Call center experience
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Customer Service Representative
Arrow Energy
11.2023 - 09.2025
Sales and Customer Service Executive
Grupo Vidanta
01.2022 - 08.2023
F&B Executive
Grupo Vidanta
05.2021 - 08.2021
No Degree - Faculty of Health Sciences
Universidad Anáhuac México
High School Diploma -
British American School