Darshan Bhansali
Sr. Scrum Master
Guadalajara
Summary
Experienced and collaborative professional skilled in fostering teamwork, achieving individual goals, delivering exceptional presentations, managing projects, and overseeing risk mitigation. Demonstrated expertise as a Scrum Master, effectively communicating with and leading high-performance teams. Recognized for exceptional task prioritization and optimizing workflows.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
5
5
Languages
5
5
Certificates
Work History
Sr. Scrum Master
One Inc
Guadalajara
12.2022 - Current
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
- Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Increased stakeholder satisfaction by maintaining transparent communication channels and providing regular updates on project progress.
- Using KPI for better performance and improvement of team – Burndown, Velocity, Throughput, Defect Density, Escaped Defects, Customer Satisfaction Score, Lead time, Cycle Time.
- Facilitate SAFe rituals including PI planning, reviews, demos, etc
Sr. Scrum Master
HCL
07.2020 - 12.2022
- Working as Agile Lead for OLS(Online Store Cemex).
- Cross Service Leader
- Need to take care of all the tech Debt Items and Feature Requests which will be send to Production.
- Need to co-ordinate with different cross service leaders Mostly Architecture and Team Leader if they need any assistance or blocker need to be clear the path for them so that they can move forward.
- To act as a first point of contact for all problems, obstacles and opportunities on a project - Issues could include supplier dependencies, infrastructure and operational capability.
- To support the Product Owner in delivering their Product aspirations in a timely and cost effective manner.
- Effective and timely communication to all levels of the organization, including progress tracking and reporting
- Protect team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
- Need to take care for SIT / UAT part for any major Releases.
- Need to take care for prod validation which are sent on every Tuesday night hours.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Consistently exceeded performance targets by diligently tracking project progress and proactively addressing any deviations from planned objectives.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Using KPI for better performance and improvement of team – Burndown, Velocity, Throughput, Defect Density, Escaped Defects, Customer Satisfaction Score, Lead time, Cycle Time.
Scrum Master / Project Manager
Softtek Integration Systems
Guadalajara
09.2018 - 07.2020
- · This Project, includes website for all the Distributors for Herbalife over the globe which includes Signing-in , SKU details, digital contract, payment, confirmation generation.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- · Working in Agile Release Train (ART) Environment.
- Understand and effectively apply Agile and Lean principles within the Scaled Agile Framework (SAFe).
- Protect development, QA & Functional team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
- Need to check with interdependency with other teams and co-ordinate accordingly.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Wrote, updated and maintained project documentation.
- Managed various IT projects to meet deadlines and customer requirements.
- Generated reports for IT project progress and performance.
- Created and implemented contingency plans to address potential risks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Following firm approved procedures to implement the projects.
- Guided projects to completion on time, within scope, and on budget.
- Creating PAR, RAP, ARB, Project kick off meeting within the team and business and by taking inputs from impacting teams in project.
- Reviews and ensures billing requirements related to consultants and FTE’s.
- Tracked and managed product backlog, burndown metrics, velocity, and task breakdown.
Scrum Master
Global Hitss
07.2015 - 09.2018
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Direct and lead development team from project initiation through delivery of final product.
- Communicating relevant information in project status in client meetings, creating project plans, milestones and project closures.
- Coordinate Apple Product Launches for AT&T Payment Systems.
- Track projects and work efforts using various Managed Services tools
- Planning Software upgrades by adhering to AT&T standards, SLAs and KPI
- Leading project delivery for multiple projects and also need to take care for its quality.
- Managing project scope, risk and issue resolution whenever its required.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Identified potential risks early in project lifecycle and implemented mitigation strategies accordingly.
- Applied agile methodology to shorten cycle time and achieve target margins.
Technical Group Leader
Tata Consultancy Services
04.2012 - 12.2014
- Improved application performance by identifying bottlenecks and optimizing resource usage through rigorous testing processes.
- Optimized code quality by conducting thorough reviews and implementing best practices in software development.
- Evaluated emerging technologies for potential integration into existing systems or as a foundation for new initiatives.
- Collaborated with sales teams to provide accurate estimates for project timelines, budgets, and resources required.
- Streamlined communication between technical and non-technical stakeholders, ensuring smooth project progress.
- Built strong relationships with stakeholders through transparent communication and timely updates on project status or deliverables achieved milestones.
- Led cross-functional teams for successful project completion within tight deadlines.
- Mentored junior team members, fostering professional growth and enhancing technical skills.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet client expectations.
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting of hardware and software issues.
- Negotiated contracts with vendors for cost-efficient procurement of hardware, software, and services needed for projects.
- Partnered with clients to understand requirements and develop customized solutions tailored to their needs.
- Spearheaded the adoption of new technologies within the team, driving innovation and staying ahead of industry trends.
- Developed robust software solutions to address complex business challenges and improve workflow efficiency.
Senior L1 Engineer
Euronet
09.2009 - 04.2012
- Established strong working relationships with vendors, negotiating favorable contracts to secure necessary equipment at competitive prices.
- Provided exceptional end-user support during software rollouts or hardware migrations; ensuring smooth transitions without disruption to daily operations.
- Evaluated emerging technologies for potential implementation in existing infrastructure.
- Delivered high-quality technical documentation for streamlined operations and enhanced user understanding of systems and processes.
- Leading a diminutive group of Production & Application support, 3 members working under me
- Managing the Whole Shift (Which also includes above all Responsibilities), and assigning the tasks to junior executives or engineers.
- Running and Updating SQL Queries as per the Client Requirement
- Preparing the Documentations for Process Related.
- Coordinate for Projects since start of project till implementation and then detection of issues related to it with the help of JIRA Bug Tracking Tool.
- EOD Reporting to Head of Application Team, & Head of SMS(Service Management & Support) Team.
- AS400 file maintenances for Client Data Management.
- Supporting EMG other tools MasterCard Pelican, Visa Edit Pacakage, Openview, Jobmonitor, ITM/AS400(Transaction Processing), Postillion XBA, Node Monitor, MOP(Mobile Operation Servers), Euronet Worldwide Information Distribution Tool(EWIDT), ATM Monitoring Application(AMA), Confluence.
Education
Master of Science - Computer And Information Sciences
Sikkim Manipal University
India 06.2010 - 06.2013
Bachelor of Science - Computer Applications Development
Bharati Vidhyapeeth University
India 06.2006 - 06.2009
Skills
Scrum framework expertise
Release planning
Servant leadership
Agile coaching
Product backlog management
Coaching and mentoring
Team facilitation
Presentation skills
Stakeholder management
Scrum processes
Leading scrum meetings
Teamwork and collaboration
Time management
Project team coordination
Adaptability and flexibility
Accomplishments
Ø SAFe Advance Scrum Master Certification
Ø Scrum Master Certification
Ø Security & Ethical Hacking Certification
Ø ITIL V3 Foundation Certification
Ø Diploma in Java Technologies Certification
Certification
Diploma in Java Technologies
Timeline
SAFe Advance Scrum Master
06-2023
Sr. Scrum Master
One Inc
12.2022 - Current
Scrum Master Certification
06-2022
Sr. Scrum Master
HCL
07.2020 - 12.2022
Scrum Master / Project Manager
Softtek Integration Systems
09.2018 - 07.2020
Scrum Master
Global Hitss
07.2015 - 09.2018
Technical Group Leader
Tata Consultancy Services
04.2012 - 12.2014
ITIL V3 Foundation
08-2010
Master of Science - Computer And Information Sciences
Sikkim Manipal University
06.2010 - 06.2013
Security & Ethical Hacking.
11-2009
Senior L1 Engineer
Euronet
09.2009 - 04.2012
Diploma in Java Technologies
07-2009
Bachelor of Science - Computer Applications Development
Bharati Vidhyapeeth University
06.2006 - 06.2009