Datzzy Marlene Contreras Chavarin
Industrial Engineering
Hermosillo
Summary
Dynamic Patient Account Analyst with a proven track record at EGS Call Center, excelling in error reduction and customer service. Enhanced claim approval rates through meticulous insurance verification and fostered teamwork by training new hires. Committed to delivering exceptional support and driving departmental success through collaboration and technical expertise.
Overview
2026
2026
years of professional experience
Work History
Patient Account Analyst
EGS Call Center
04.2023 - Current
- Double checked patient payment information before sending collection notices.
- Collaborated with healthcare providers to obtain necessary documentation, securing timely reimbursements for services rendered.
- Reduced claim denials by diligently reviewing insurance information and verifying coverage details before submitting claims.
- Utilized computer programs to create invoices, letters, and other documents.
- Followed up with insurance companies.
- Assisted in training new hires, sharing best practices and contributing to a cohesive work environment within the department.
- Provided exceptional support to team members, fostering collaboration and knowledge sharing that contributed to individual growth and overall departmental success.
Telephone Agent
Teleperformance
02.2022 - 09.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
Service Engineer
Mico Tecnologia
Education
Bachelor of Science - Industrial Engineering
UNIVERSIDAD DE SONORA
Hermosillo, Sonora, Mexico 05.2001 -
Skills
Technical support
Emergency response
Error reduction
Control systems
Customer service expert
Teamwork and collaboration
Friendly, positive attitude
Timeline
Patient Account Analyst
EGS Call Center
04.2023 - Current
Telephone Agent
Teleperformance
02.2022 - 09.2022
Bachelor of Science - Industrial Engineering
UNIVERSIDAD DE SONORA
05.2001 -
Service Engineer
Mico Tecnologia